Senior Field Integration Engineer
Senior Field Integration Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary: Coherent is a world leader of lasers and laser-based technology for materials processing microelectronics scientific life sciences and medical customers. The light we deliver touches almost every aspect of human lifevision correction to cell analysis precision welding to 3-D metal printing gravity wave detection to brain research. Put your talents to work at Coherent where you can create and innovate enabling technologies that will push the frontiers of science and technology.
Our team is seeking a Senior Field Integration Engineer at our Bloomfield CT location. The successful candidate will be a customer contact for our key customer accounts providing support to help customers install products and optimize product performance in their tool. The candidate will provide hands on CO2 laser training for customers and other Coherent personnel.
Primary Duties & Responsibilities
The primary responsibilities for this position are:
- Enable new customer design wins through early integration Engineering Support.
- Support customer service issues. Coordinate with Global Service Team Sales and Product Line Management to quickly solve costumer issues utilizing Global Service teams and internal Bloomfield Resources.
- Be the first escalation contact to the Business unit for customer complaints and support.
- Customer Visits
- Install and integrateCO2products at selected customer sites.
- Train customers on laser use integration and applications-related issues.
- Resolve service/integration issues through on-site visits.
- Documenting customer visits.
- Train Coherent Personnel onCO2products.
- Train & certifyCO2Product trainers at Coherents Bloomfield Facility other worldwide Coherent Facilities and at customer sites.
- Coordinate tracking of trained personnel with the Corporate Training who is trained and identify needs for retraining.
- Train personnel at Field and Contact Centers.
- Drive creation of training materials including course syllabi training manuals Integration Manuals Service Manuals Instructor Manuals etc.
- Owner of Installation Manual Service Manual Installation Checklists
- Drive creation and maintenance of selected product documentation related to the integration and service ofCO2products as part of New Product integration Process.
- Owner of driving maintenance of released manuals utilize corporate resources.
- Provide customer communications on new product (PIBs) changes and Field issues (FSBs)
- Provide data analysis support to the Service and Product Marketing teams to enable decision making. Data includes structured and unstructured data such as service events installation base pricing customer feedback and more.
- Represent the voice of the customer regarding laser use installation and maintenance on New Product Development teams.
Education & Experience
- Minimum 5 yr. experience .
- BS/MS Technical Degree or equivalent degree.
Skills
- Requires several distinct knowledge/skill areas. Experience OR a high degree of aptitude is needed in each of these areas:
- CO2Laser Product knowledge. Good knowledge of laser product specifications and knowledge of electrical interface and diagnostics.
- CO2Laser Integration & Applications knowledge of howCO2are implemented and used in common processes (cutting drilling). Includes knowledge of cutting heads scanner heads laser/work piece motion systems computer interfaces beam diagnostics etc.
- Ability to communicate with customers. Customer friendly attitude and communications.
- Written communication skills. Ability to create and pull together clear and organized training and product documents with minimal help from others.
- Ability to synthesize data into clear actionable insights.
- Excellent time management skills. Ability to self-direct work. Ability to receive inputs from multiple stakeholders prioritize and independently create a prudent path forward.
- Self-motivated to achieve excellent results towards stated goals.
- Mind-set that is constantly looking for ways to improve products and processes through on-going improvements.
- Proven LEADER in a team environment. Ability to complete several complex tasks in a timely way.
- Expected travel is 25% 50%.
Working Conditions
- Industrial / manufacturing w/ limited clean room environment
- Safety focused work with regards to self and system
- Requires frequent travel to customer sites including overnight stays and occasional international travel (travel approximately 25% to 50%).
- Requires rotational on-call time
- Varies from normal office remote office and customer work site associated conditions (site conditions vary by location flexibility required)
Physical Requirements
- Ability to lift and carry up to 50 lbs.
- Ability to work on a ladder safely and effectively
- Ability to wear required PPE (may include safety glasses finger cots safety shoes hair coverings hearing protection etc.)
- Must have good manual dexterity
Safety Requirements
All employees are required to follow the site EHS procedures and Coherent Corp. Corporate EHS standards.
Quality and Environmental Responsibilities
Depending on location this position may be responsible for the execution and maintenance of the ISO 9000 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.
CultureCommitment
Ensure adherence to companys values (ICARE) in all aspects of your position at Coherent Corp.:
Integrity Create an Environment of Trust
Collaboration Innovate Through the Sharing of Ideas
Accountability Own the Process and the Outcome
Respect Recognize the Value in Everyone
Enthusiasm Find a Sense of Purpose in Work
Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law.
If you need assistance or an accommodation due to a disability you may contact us at .
Required Experience:
Senior IC
Employment Type
Full-Time
