Software Development Engineer Production Support

Hi Im Debin Dennis your Recruiter and guide to joining CSG! Were excited to connect with enthusiastic individuals ready to launch their tech careers in a dynamic and client-centric environment.

Were looking for an entry-level Software Development Engineer Data Processing who will support the day-to-day production operations of client-facing data this role youll collaborate with internal teams and learn the ropes of software development and data processing in a global environment that never sleeps.

Key Areas of Responsibility

• Production Job Monitoring & First-Level Support

  • Monitor troubleshoot and support automated data processing jobs in production.

  • Provide first-level support for client production jobs and incoming/outgoing files.

  • Collaborate with internal departments (Customer Delivery Operations Finance IT) to resolve incidents efficiently.

  • Ensure timely execution and quality of daily production cycles.

• Issue Resolution & Process Optimization

  • Analyze logs and job failures to identify root causes and propose solutions.

  • Assist in identifying and escalating performance or data flow anomalies.

  • Support structured testing and validation for newly implemented client workflows.

• Development Support & Learning

  • Assist in designing coding testing and debugging software applications.

  • Work under the mentorship of senior developers to adopt best coding practices and standards.

  • Translate business requirements into technical specifications and documentation.

  • Create technical documentation training materials and user guides as needed.

• Team Collaboration & Flexibility

  • Be available to cover peer absences and shift handovers as needed.

  • Work well within a standardized process-driven environment.

  • Participate in team reviews and support ongoing system/process improvements.

Job Qualifications

• Bachelors degree in Computer Science Information Technology or a related field

• 13 years of experience in software development data processing or technical support.

• Flexibility to work from 8:00 PM to 5:00 AM US Eastern Time
  Familiarity with at least one programming language (Java Python C etc.)

• Strong analytical and problem-solving skills

• Detail-oriented with solid time management and multitasking abilities

• Excellent written and verbal communication skills

• Willingness to work night shifts weekends and holidays as required

• Team-oriented with a willingness to learn and grow in a fast-paced environment

Our Guiding Principles

• Impact: Always help and empower others whether theyre colleagues or customers.

• Integrity: Do whats right for our customers and our people while being authentic.

• Inspiration: Be bold be passionate and dont be afraid to fail forward.

CSGer Perks & Benefits

• Flexible work arrangements: Remote hybrid or in-office

• Employee Belonging Groups

• Medical Dental and Vision insurance

• Paid Vacation Volunteer and Holiday Time Off

• Career development wellness resources and more!

Accessibility at CSG

If you need special assistance due to a disability or accommodation during any part of the application process please contact us at 1 or

Our Story

At CSG we empower companies to build unforgettable experiences for people and businesses worldwide. With over 40 years of innovation and service we help the worlds biggest brands solve their toughest challenges. Our peopleCSGersare authentic fearless and committed to building a better future.

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process please call us at 1 or email us at CSG provides accommodations for persons with disabilities in employment including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others whether theyre colleagues or customers. When our employees set their minds to something great things happen.

Integrity: Do whats right for our customers and our people while being authentic. We treat everyone with trust and respectthats just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences making it easier for people and businesses to connect with use and pay for the services they value most. For over 40 years CSGs technologies and people have helped some of the worlds most recognizable brands solve their toughest business challenges and evolve to meet the demands of todays digital economy.

By channeling the power of all we make ordinary customer and employee experiences extraordinary. Our people CSGers are fearlessly committed and connected high on integrity and low on ego making us the easiest company to do business with and the best place to work. We power a culture of integrity innovation and impact across our locations representing the most authentic version of ourselves to build a better future together. Thats just who we are. Learn more about CSG Inclusion & Impact here.