Service Operations Manager

Powering doors. Empowering people.

We empower you with an efficient flow of goods and people through the convenience of automated entrance solutions for any building. Solutions that everyday make you feel safe and secure so you can experience a more open world.

Complete entrance solutions

Market-leading products and more than a century of combined engineering experience and specialized application knowledge make ASSA ABLOY Entrance Systems your ideal business partner forautomatic doorsindustrial doorsloading dock equipmenthigh-performance doorsandmaintenance & modernization.

Business Segment Industrial the largest segment within the Entrance System Division of ASSA ABLOY is currently looking to fill an exciting role part of the German sales company in the Central European region. Are you looking for a new challenge within Service Operations

Maybe this opportunity asService Operations Manager(f m d) is for you!

The role

is based in Wennigsen or Lippstadt Germany.

We are looking for a high-performing Service Operations Manager to help us achieve our goals in terms of field service and revenue growth by keeping our company competitive and innovative. You will be responsible for maximizing the potential of our Field Service team creating an efficent field service organization.

Key responsibilities and duties include:

• Professional and disciplinary leadership of the Regional Service Managers (m/f/d) and Service Operations Back Office management functions
• Responsibility for the field servive in Germany with around 200 service technicians and field service back office
• Direct reporting line to the Service Manager BSI Germany
• Responsibility for compliance with occupational safety standards
• Ensuring service quality and quantity in the field service Germany
• Establishing and monitoring service KPIs such as order processing times and customer satisfaction
• Close collaboration with other departments such as Service Sales Sales and international corporate interfaces
• Coordination of information regarding technical issues and solutions
• Support of Regional Service Managers in customer management
• Development of team members through coaching motivation and individual advancement

The ideal candidate will have:

• Successfully completed studies in electrical engineering or a comparable degree
• Strong service business acumen
• A strong and diplomatic personality with several years of Field Service experience in the field of building technology door technology building services construction supply industry or mechanical engineering
• Experience in acting in a goal-oriented motivating manner and with entrepreneurial vision
• Knowledge of know how to improve field service workflows and performance
• Experience in ERP systems and application software
• Unrestricted willingness to travel throughout Germany
• Strong leadership and interpersonal skills experience in leadership and people development
• Able to thrive in a demanding but collaborative international matrix environment
• Experience in working in an international company / group
• Fluent written and spoken German and English
• Experience using ERP systems and application software

Contact and application

Please apply online no later than 28. September 2025.

For further information feel free to contact Ralph Schmidt (HR Country Manager BSI Germany)

We are the ASSA ABLOY Group
Our people have made us the global leader in access return we open doors for them wherever they go. With nearly 63000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.

As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.

As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.