Customer Service Intern, Travel Retail APAC
Customer Service Intern, Travel Retail APAC
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Salary Not Disclosed
1 Vacancy
Job Description
Coty is a world leader in beauty and home to an illustrious roster of cosmetic skincare and fragrance brands. And our company has a mission: to challenge the definition of beauty to encourage authenticity and celebrate diversity. Because to us at Coty beauty isnt about conforming to somebody elses ideal. Its about inclusion and liberating everyone to shine in their unique way.
Coty helps millions of people around the world express your beauty your way through our rich portfolio covering fragrance skin care colour cosmetics and body care. Our brands include global icons like Gucci Burberry Hugo Boss Calvin Klein Philosophy Max Factor Rimmel Bourjois Sally Hansen Adidas David Beckham etc. With more than one billion products shipped each year the possibilities for self-expression are endless.
THE ROLE
Division: Travel Retail APAC
Reporting to: Customer Service Team Lead
Location : Kuala Lumpur Malaysia
About the Role
We are looking for a Supply Chain Process Excellence Intern to join the TR APAC Supply Chain Team. You will be working alongside the Customer Service team to support to understand customer order and return processes and root cause across TR APAC and benchmarking across other markets.
You will gain exposure to different road to market retailers / customer and processes involved in day-to-day business. You will be also working on an improvement process and understanding overall order management.
KEY RESPONSIBILITIES
- Review current ways of working across TR APAC markets.
- Work with Customer Service on order and return management.
- Assist with various aspects of Customer Service including data analysis reporting and process optimization.
- Understand initiative process review and deploy best practices to optimize order and returns processes.
- Deploy KPI to track and measure effectiveness of new processes.
- Will assist TR APAC Customer Service team in Malaysia on the End-to-End Order Management
- Responsible for a seamless and accurate order processing including timely generating of all related paperwork and other necessary shipping documents required by customers
WHAT YOULL BRING
ESSENTIAL:
- Undergraduates who can commit ideally 6 months for a full-time internship.
- Skilled in the use of MS Office tools including Outlook (or related email tool) Excel Word and PowerPoint.
- Self-motivated and self-starter with a strong work ethic and a sense of confidentiality.
- Possesses cross-cultural awareness and high emotional intelligence.
- Articulate with the ability to work in a fast-paced environment.
- Good balance of a professional attitude while having fun.
- Strong interest in consumer goods makeup and beauty products.
- Strong desire to learn along with a strong sense of ownership.
- Persuasive resilient and flexible able to easily adapt to new challenges.
- Passionate enthusiastic and driven to regularly follow-up with loose ends.
- Able to thrive despite challenges while adopting a positive attitude under pressure.
- Detail oriented with solid multi-tasking skills and teamwork mentality
- Strong sense of urgency good follow-up skills and make it happen attitude
- Able to interact comfortably with all levels of people in the organization
- Willing to be trained and learn
LEARNING OUTCOMES
- Overall understanding of supply processes
- Cross functional exposure with customer service sales and retailers
- Process Mapping and process improvement approach
- Understanding Free Standing Store order and process improvement
- Understand initiative management process.
Required Experience:
Intern
Employment Type
Intern
