Technical Analyst

Your experience matters

At UP Health System Marquettewe are committed to empowering and supporting a diverse and determined workforce who can drive quality scalability and significant impact across our hospitals and your role youll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

What we offer

Fundamental to providing great care is supporting and rewarding our addition to your base compensation this position also offers:

• Health (Medical Dental Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program mental physical and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• And much more...

About Us

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. UPHS Marquette is a 222 bed hospital in Marquette MI and houses the regions only Level II Trauma Center and Neonatal Intensive Care Unit (NICU). We also provide outreach with programs like annual health and safety fairs health screenings for the entire family and more to keep our community healthy!

In Marquette our fascinating history rural landscape abundant recreational opportunities and welcoming people make the Upper Peninsula someplace special. From a thriving culinary scene to charming shops to historic lighthouses and museums there is something for everyone in this beautiful lakeside gem.

How youll contribute

The Technical Analyst provides support for basic incident and request resolution and re reported to the division service desk. Performs initial assessments triage research and resolve basic incidents and requests regarding the use of application software products and/or infrastructure components.

Qualifications and requirements

Minimum Education
High school diploma or equivalent
Associates degree (Preferred)
*Years of relevant experience may be substituted for required education.

Required Skills
Requires critical thinking skills decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Licenses:
Valid drivers license in State of Michigan

Essential functions:

• Enters support requests into tracking system and assigns ticket number.

• Interviews customer to determine nature and scope of the customers issue and the appropriate response.

• Diagnoses resolves and closes customer issues according to service level guidelines for basic incidents and requests.

• Promptly escalates issues to higher level technical support or management when necessary.

• Provides end-user desktop training and minor hardware/peripheral repair as appropriate.

• Provides support desktop operating systems and assists with account access password resets and user access privileges.

• Provides after hours and on-call support as needed.

EEOC Statement

UP Health System Marquette is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color race sex age religion national origin disability genetic information gender identity sexual orientation veterans status or any other basis protected by applicable federal state or local law.