Q3-NAMORC-Oracle EBS Ops-PCON-L3H-Client location
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Infosys is seeking a profile with expertise inOracle eBusiness Suite (EBS) Operations.
The selected candidate will be responsible for addressing user issues resolving technical problems managing tickets and service requests and performing necessary configuration updates. The role also involves interacting with customer process consultants and SMEs conducting root cause analysis and driving process improvements.
Required Qualifications:
Minimum of 11years of relevant Information Technology experience
Bachelors degree or foreign equivalent from an accredited institution (alternatively three years of progressive experience in the specialty may be considered in lieu of each year of education)
Candidate must be commutable to Rochester NY or be willing to relocate to the area. Must be willing to travel for major milestones to client locations.
In order to comply with legal requirements this role is limited to U.S. persons as defined by 22 C.F.R. 120.15. U.S. persons include U.S. citizens U.S. Lawful Permanent Residents and certain refugees and asylees.
At least 7 years of experience in Oracle eBusiness Suite (EBS) Operations.
Proven experience in issue resolution root cause analysis and recommending solutions to complex problems
Strong understanding of software engineering practices and various business processes
Preferred Qualifications:
Experience with Oracle eBusiness Suite (EBS) Operations withtactical communications and support
Familiarity with various business processes
Excellent verbal and written communication skills
Demonstrated ability and desire to work closely with customers
Along with competitive pay as a full-time Infosys employee you are also eligible for the following benefits:
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident Critical Illness Hospital Indemnity Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
As a professional digital signage manufacturer, CAYIN Technology devotes itself to developing and providing a complete portfolio of Digital Signage solutions, including diversified, powerful media players, content management servers, and advanced management software for monitoring and ... View more
