Client Delivery Manager SAP Enterprise Cloud Services
Client Delivery Manager SAP Enterprise Cloud Services
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Job Description
We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.
ABOUT THE TEAM
SAP Enterprise Cloud Services accelerates and simplifies customers business transformation by running their SAP ERP Value stack with a world class level of availability security & resilience on their preferred cloud infrastructure including Hyperscalers their own data center and the SAP data center allowing them to turn into cost-effective intelligent enterprises. The SAP Enterprise Cloud Services portfolio - comprising private managed cloud deployment options for RISE with SAP andfull SAP ERP value-adding SAP Cloud Application Services - empowers customers to run a modern intelligent ERP system in the cloud. We offer customers a scalable and adaptable operating model resilient best in class technology and assured IT governance to ensure production availability across the application and infrastructure landscape. With our functional and technical services customers have the same level of control in a cloud environment as they may know from on-premise. Layering additional SAP Cloud Applications Services packages customers can focus on innovation for the future with a focus on flexibility and simplification. We manage customer engagements across Japan Southeast Asia India ANZ Korea China Taiwan and Hong Kong market units.
ROLE DESCRIPTION
The Client Delivery Manager (CDM) serves as primary point of contact for SAP Cloud Customers of Enterprise Cloud Services mainly focusing on S/4HANA private cloud edition and Private Tailored Option. The CDM drives end-to-end customer engagement from signature onwards particularly customer onboarding continuous service delivery release and maintenance project initiation architecture and governance coaching relationship management and renewal initiation. The CDM is expected to maintain customer satisfaction through issue mitigation and escalation management to build strong relationships with key customer stakeholders and help customers maximize the value of their partnership with SAP.
Responsibilities
- Client Leadership: Develop a strategic engagement with your client to establish client focus on the core of the services delivered. Build and maintain strong relationships with key stakeholders.
- End-to-end ownership for delivery of service: Demonstrate accountability as the single orchestrator for End2End delivery. Enforce a culture of performance & collaboration through delivery engagement and Internal Stakeholder Management
- Profitability Management: Proactive account cost management. Understanding customer business needs to find innovative solutions adapted to clients level of maturity Safeguarding ECS Revenue contract renewals
- Contract Adherence: Understand the customers business ECS Technical and contractual aspects of services being delivered. Understands the importance of SAP services to their customers business
- Compliance & Risk Management: Proactive management of Operational security risk by ensuring maintenance activities are addressed promptly making customers aware of compliance reports and closure of risk letters
- Continuous Improvement and Communication: Create a culture of pro-active problem management continually improve the effectiveness and efficiency of services delivered to customers.
EDUCATION AND SKILLS
Required skills
- Education minimum bachelors degree or equivalents in Business Administration Computer Science Technical Engineering Economics or related fields
- Good understanding of SAP Basis system migration and/or functional SAP application knowledge.
- Understanding of SAPs cloud business cloud and hybrid infrastructure and cloud operation processes
- Excellent presentation and communication skills in Japanese and English ability to switch communication styles for technical and non-technical audiences with confidence including management level at customers
- High competency in multi-tasking and ability to manage multiple engagements in parallel
- Pro-active problem-solving can-do attitude and customer first mindset.
- Accustomed to working in an international and global virtual matrix organization
- Strong engagement management relationship building and de-escalation skills
- Excellent customer focus experience and thorough with networking and relationship building results-driven leader
Preferred skills
- Certification on SAP Basis/Application Project Management or Hyper scalers (Azure/AWS/GCP)is beneficial
- Knowledge and certifications in standards and methodologies for SAP IT operations (e.g. SAP CoE ITIL V4 Foundation or Expert Level Run SAP standards Solution Manager ALM) are beneficial
Work Experience
- 5 to 8years experience in SAP project management or SAP Operations or IT industry experience in SAP technology
- 5 to 8 years experience in a customer-facing role in the cloud or IT consulting business
- 5 to 8 years experience in SAP Basis and/or infrastructure operation/development is preferred
LOCATION - This is a hybrid role which requires working from SAP Thailand(Bangkok) office 3 days a week or on-site with customers or partners.
EXPECTED TRAVEL -20% - 30%
#ITT2
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.
We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 435528 Work Area: Consulting and Professional Services Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid
Required Experience:
Manager
Employment Type
Full-Time
