Service Advisor
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
VINAYAK FORD AUTOLINK INDORE
Full job description
If you can make customers feel welcome and confident that their needs are being met then Ford may be your next career home. We need more than a Service Advisor; we need an expert in customer servicesomeone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service technicians.
Job Responsibilities
- Attitude is everythinggreet service department customers promptly and courteously
- Listen to each customer and clearly articulate repair needs to techs
- Upsell recommended/additional services using low-pressure high-integrity methods
- Provide accurate estimates of repair/maintenance costs
- Adherence to dealership policy on customer vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Inspect repair quality and ensure that all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers; and perform an active delivery
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Required Experience:
Manager
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
The Company is the authorised dealer for sales, service and spares for earthmoving, material handling and construction equipments manufactured by M/s JCB India Ltd. since September, 1993 covering districts of Indore, Ratlam, Burhanpur, , Mandsaour, Ujjain, Dewas, Neemuch, Jhabua, Shaj ... View more
