Immigrant Health Program Coordinator
Immigrant Health Program Coordinator
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Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Background on MGH Center for Immigrant Health and Asylum ClinicThe MGH Center for Immigrant Health (CIH) is an interdisciplinary team whose mission is to foster excellence in clinical care education advocacy and research to improve the health and wellbeing of immigrants across all departments and clinical sites at MGH and within the community.
The MGH Asylum Clinic (AC) coordinates teams of volunteer MGH clinicians with specialized training to provide forensic medical and psychological evaluations to asylum applicants for the purposes of documenting evidence of prior trauma or abuse in close collaboration with local attorneys and legal partners.
The Role of the Immigrant Health Program Coordinator
The MGH Center for Immigrant Health and Asylum Clinic are jointly seeking a highly motivated individual to provide administrative and operational support to both programs. This unique role will report directly to the MGH CIH Program Manager with an indirect report to the MGH AC Director and CIH leadership. The Program Coordinator will assist with the MGH CIHs diverse activities including growth and development education community outreach monitoring and evaluation qualify improvement and communication. The Program Coordinator will be responsible for organizing and facilitating Asylum Clinic referrals from legal partners to appropriate clinical providers and supervising administrative volunteers and interns. They will collaborate with Asylum clinic volunteers leadership administrative staff and research personnel to create a nurturing welcoming environment helping to implement clinic policies to reflect trauma-informed care. The Program Coordinator will work to support the CIH and ACs engagement and outreach activities which include coordinating the joint quarterly Community Advisory Board and monthly Immigrant Health Coalition meetings organizing the annual Migration is Beautiful inclusivity campaign and collaborating with partner centers and institutions.
The Program Coordinator role will require strong critical thinking independence superb organizational skills strong written and verbal communication skills and a sense of accountability. The candidate should demonstrate analytical skills and ability to resolve technical problems and would benefit from a basic knowledge of data management programs and statistical software. The individual will comply with all data collection data entry and data integrity needs for facilitation of clinical care and reporting requirements to funders.
This position is well suited for an individual interested in pursuing graduate studies or a career in the fields of medicine public health social work health administration or nonprofit management. Career development activities include participation in AC and CIH program development research and training initiatives and participation in hospital-wide educational opportunities.
Qualifications
Administrative Responsibilities:
Responsible for managing multiple calendars including scheduling meetings and events; creating and distributing agendas and meeting minutes; etc.
Manages multiple email inboxes and distribution lists receiving and triaging incoming telephone calls and email messages.
Assists with develops and distributes internal and external communications including website content priorities and task lists PowerPoint presentations memos newsletters quarterly and annual reports publication content etc.
Assists with organizational budget and management of grants and awards including expense tracking; facilitating payments and reimbursements; completing and submitting reports; etc.
Develops and plans inventory for materials for distribution to patients/staff in clinical programs and at internal and community-facing events
Organizes both in-person and virtual outreach activities including community events tabling etc.
Organizes and completes administrative tasks relating to quarterly meetings of Community Advisory Board including recruitment agenda setting communication and remuneration of participants.
Supervises administrative volunteers and interns at the Asylum Clinic.
Oversees collaboration with the MGH Patient Support Corps (PSC) and education of PSC volunteers undergraduate students providing outreach and support to AC patients prior to their appointments.
Program Coordination responsibilities:
Maintains online Asylum Clinic referral systems triaging and responding to referrals liaising with attorneys recruiting clinicians scheduling interpreters and scheduling participants evaluations.
Organizes volunteers to adapt to changing programmatic needs including AC clinical evaluations administrative responsibilities advocacy projects and research.
Conducts data entry and collects organizes maintains and analyzes clinical and program data.
Uses software to generate graphs and reports.
Works creatively to establish program efficiencies through technology including REDCap Microsoft Office Suite Microsoft Teams and Zoom.
Assists with writing and managing grant proposals and IRBs for program evaluation quality improvement and research projects grant preparation and administration.
Assists the team in managing relationships with key stakeholders and community and institutional partnerships including community agencies other hospital systems legal service providers and Community Advisory Board members.
Assists with recruitment strategies and hiring/onboarding process for program staff and volunteers including vetting applications coordinating interviews etc.
Conducts library/literature searches.
Assists with implementation of clinical programming.
Engages in other activities to support the Center for Immigrant Health and Asylum Clinic leadership as needed.
Maintain professional standards and follow protocols
Maintain HIPAA standards and confidentiality of protected health information.
Adhere to departmental/organizational policies and procedures.
Engages in learning and growth opportunities including attending hospital-wide educational events such as Grand Rounds and pursuing relevant training opportunities with the approval of supervisor.
Additional Job Details (if applicable)
Skills/Abilities/Competencies
Bilingual candidates preferred.
Possesses an awareness of immigration-related trends and issues at the state and national level.
Careful attention to detail superb organizational and time-management skills.
Demonstrates flexibility adaptability the ability to multitask and to follow through on longitudinal programs.
Excellent interpersonal skills and ability to work both independently and collaboratively.
Self-management skills including ability to prioritize and set goals.
Excellent written and verbal communication.
Ability to maintain professional boundaries.
Demonstrated ability to approach diverse multilingual vulnerable client population with respect and cultural humility.
Accountability to self and others including colleagues patients and the communities with whom we partner.
Creative problem solver.
Ability to manage shared file and database systems including RedCap Microsoft Teams Google Docs Microsoft Office Suite.
Education
Bachelors Degree advanced degree holders also welcome to apply. New graduates with some relevant course/project/volunteer work are welcome to apply as are candidates with prior professional administrative or healthcare experience.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$52000.00 - $74401.60/AnnualGrade
5EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
IC
Employment Type
Full-Time
