Technical Product Specialist- Electronic Bike Systems (eBike)
Technical Product Specialist- Electronic Bike Systems (eBike)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This role will act as the primary point of contact for the educational and technical support needs of the Pacific Northwest markets retailers.
This position provides ongoing education and technical support for dealers on an annual cadence while also supporting their promotional activities local brand partners industry events marketing opportunities and other related events and opportunities.
Supporting developing expanding and continually improving the customer service landscape in your defined geographic region is foundational to success.
Responsibilities:
- Provide foundational retail education on Bosch eBike Systems to bicycles retailers in a defined market space
- Organize and execute an annual training cycle to certify qualified retailers and individuals to improve retail and rider experiences with Boschs systems
- Responsible to provide on-going technical support and troubleshooting as needed to retailers
- Drive retailer engagement with on-line tools and education opportunities
- Support develop expand and improve the customer service concept (e.g. hotline support training concept) for the Bosch eBike System taking into account customer service requirements specific to the North American market
- Relay information proactively and as requested to broader Bosch eBike team on retail expectations and landscape service trends and challenges competitors actions and opportunities regulations and advocacy etc.
- Travel expectation: 70% travel within the region
Qualifications :
Basic Qualifications:
- High School Diploma or GED
- Minimum 3 years experience in the bicycle industry and/or experience as a bicycle mechanic.
Preferred Qualifications:
- Bachelors degree in relevant area such as Engineering Product etc.
- MS Office experience including Outlook PowerPoint and Excel
- Mechanical degree from UBI or BBI is a plus
- Strong group presentation and communication skills (verbal and written)
- Strong problem-solving skills and ability to troubleshoot issues
Additional Information :
The U.S. base salary range for this full-time position is $75000-$90000. Within the range individual pay is determined based on several factors including but not limited to work experience and job knowledge complexity of the role job location etc. Your Recruiter can share more details about the specific salary range for this position during the interview process.
Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage a 401(k) with generous matching resources for financial planning and goal setting ample paid time off parental leave and comprehensive life and disability protection. Were investing in your success!
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.
Equal Opportunity Employer including disability / veterans
*Bosch adheres to Federal State and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Communication skills
- Military Experience
- Retail Sales
- Product Demos
- Customer Support
- Product Management
- Product Development
- Unity
- Microscopy
