Desktop Support Technician, Junior

Location: Rockville MD(Onsite 5 days per week)

Required Clearance:Ability to obtain Public Trust

LCG is a minority-owned technology consulting firm that has been a trusted partner to more than 40 federal agencies including 21 of the 27 Institutes and Centers (ICs) at the National Institutes of Health (NIH). For over 25 years LCG has brought digitization and innovation to the Health and Human Services (HHS) and the NIH ecosystems. We support IT organizations by bringing precision technology and operation models that achieve mission capabilities and performance success.

Position Description:

LCG is seeking a Junior Desktop Support Technician to be a member of our team supporting 2500 users at an HHS agency. The person filling this position will provide support to on-site employees for a variety of IT related issues. The support may be provided in a walk-in support area by telephone or by a desk-side visit.

Duties and Responsibilities:

• Provide end-user troubleshooting and support for client staff to include desktop laptop applications and operations.
• Provide end-user troubleshooting and support for client staff on network and desktop printers.
• Configure workstation and laptops with standard desktop image and install applications; optimize for performance and operation.
• Set up and distribute cellular devices including activate suspend and update.
• Provide support to users who report in person to the client eSource Room by telephone or through a desk-side visit.
• MS Teams technical troubleshooting/support.
• Provide one-on-one telephone and desk-side assistance to end-users on the standard core applications.
• Ensure all tickets are documented with current status customer communications and full description of the problem/resolution daily.
• Provide updates to the customer regarding the problems status when the projected completion time for problem resolution changes or if the customer requests status.
• Adhere to official Client/OIT Property Management procedures for all equipment installs moves loans or accessing as defined by the Government.
• Support and troubleshoot PIV authentication.
• Work as part of a team and independently.
• Review and participate in projects that evaluate test and introduce new technology and approaches.
• Review maintain and enforce approved procedures and quality standards.

Requirements:

• College diploma or university degree in the field of computer science or 2 years equivalent work experience.
• Minimum 1 years demonstrated full-time experience troubleshooting current and previous Microsoft workstation operating systems.
• 1 years of related IT/telecommunications experience.
• Proficient in ServiceNow ticketing system.
• Prior experience with VOIP.
• Experience with basic networking protocols including DNS DHCP VPNs WAN/LAN TCP/IP.
• Certifications in A MCSE or MCPs in current Microsoft workstation server and applications strongly preferred.
• Knowledge of basic computer hardware including Dell computers and laptops printers and mobile devices (primarily iPhones).
• Experience with desktop operating systems including Windows 10.
• Application support experience and knowledge of Microsoft Office 2016 products to include Publisher Outlook Office 365 OneDrive Access PowerPoint Excel Word Project Teams Service Now Adobe Software LANDesk Avaya Softphone Symantec and OneNote.
• Proven ability to work as part of a team as well as show initiative and ability to work independently.
• Mobile Device Management software (Mobile Iron).
• Avaya System Administration.
• Exceptional interpersonal skills with a focus on rapport-building listening and questioning skills.
• Excellent verbal & written communication skills.
• Strong documentation skills.

Compensation and Benefits

The projected compensation range for this position is $23.07 to $29.90 per hour benchmarked in the Washington D.C. metropolitan area. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors including but not limited to role location the combination of education/training knowledge skills competencies certifications and work experience.

LCG offers a competitive comprehensive benefits package which includes health insurance options (medical dental vision) life and disability insurance retirement plan contributions as well as paid leave federal holidays professional development and lifestyle benefits.

Devoted to Fair and Inclusive Practices

All qualified applicants will receive consideration for employment without regard to sex race ethnicity age national origin citizenship religion physical or mental disability medical condition genetic information pregnancy family structure marital status ancestry domestic partner status sexual orientation gender identity or expression veteran or military status or any other basis prohibited by law.

If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position contact our Human Resources department by email at.

Securing Your Data

Beware of fraudulent job offers using LCGs name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from oremails not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information contact us immediately at.

If you believe you are the victim of a scam contact your local law enforcement and report the incident to theU.S. Federal Trade Commission.