Senior Program Manager Lead

Charlotte - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

This is a Non-Employee Contingent Worker Role providing services for TIAAs family of companies and will be employed by TIAAs preferred 3rd Party Supplier. As a Non-Employee CW perform a variety of moderately complex business planning support and project-related an exceptional standard of quality and holds themselves accountable to achieving excellent results.

This role will sit onsite likely in a hybrid capacity at the location(s) listed in this posting.

The anticipated term of this engagement will be 3 months. This term could be extended based on company business needs.

CW-Project and Program Management
The Program and Project Management job plans organizes and controls resources/processes to achieve project/program objectives within scope time quality and budget constraints. Under minimal supervision this job utilizes general knowledge of the project/business requirements to manage large projects for the organization.

Key Responsibilities and Duties

Organizes project teams by assigning individual responsibilities developing project schedules and determining resource requirements necessary to ensure project is successful.
Managing all aspects of projects. Setting deadlines assigning responsibilities and monitoring and summarizing progress of project.
Estimates the costs resources and time required to complete each phase of a project and allocates resources and tasks to ensure these targets are met.
Implements an established project plan and monitors progress and performance against this plan.
Monitors the status of projects including cost timing and staffing.
Identifies and resolves obstacles to completing project on time and to budget.
Conducts project meetings and prepares regular reports to communicate the status of the project within and beyond the project team.
Coordinates the activities of outside contractors to ensure they are integrated into the project and that the organization receives satisfactory standards of service.

Educational Requirements

University (Degree) Preferred

Work Experience

5 Years Required; 7 Years Preferred

Physical Requirements

Physical Requirements: Sedentary Work

Career Level
8IC

Deep understanding of client business processes
Experience translating business needs into technical requirements
Ability to identify scalable solutions to client problems
Knowledge of industry best practices
Strong client relationship management skills
Experience managing technical projects
Knowledge of agile and waterfall methodologies
Ability to manage scope timelines and resources
Understanding of risk management
Strong stakeholder management skills
Expertise in requirements gathering and documentation
Process analysis and modeling capabilities
Experience creating functional specifications
Knowledge of business process improvement techniques
Deep knowledge of relevant industry regulations
Understanding of industry-specific processes
Awareness of competitive landscape and trends
Experience with industry-standard platforms and tools
Knowledge of common industry pain points and solutions
Working knowledge of the MVAS and OSS - outsourced services applications
Deep understanding of the Digital Channels and web and mobile applications
Understanding of Data flow to OMNI and RosterMapping
Knowledge of the Institutional Services and the Onboarding and Client Services management
10 years of experience
Financial Domain and Insurance Industry knowledge is required

Start Date: 13-Oct-2025

End Date: 30-Jan-2026

Travel Required: No

Anticipated Posting End Date:

Base Pay Range: $49.43/hr - $79.32/hr

Actual base salary may vary based upon but not limited to relevant experience time in role base salary of internal peers prior performance business sector and geographic location.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age race color national origin sex religion veteran status disability sexual orientation gender identity or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page and you can read more about your rights and view government notices here.

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TIAA maintains a drug-free and smoke/free workplace.

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Required Experience:

Manager