Technical Specialist
Technical Specialist
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Job Description
Job Description
Technical Specialist - Control Room Information Management Software
Location: Remote / Hybrid / Office (Crawley West Sussex)
Contract Type: Permanent
Salary: 45000.00 basic
Join a global leader in integrated security management solutions and unlock exciting opportunities
Shape the product roadmap and make an impact within a dedicated collaborative team
Enjoy a flexible working environment private healthcare and a full electric company vehicle
Our client a leading developer of Control Room information management software intercom and cell call systems is seeking a passionate Technical Specialist to support their development team. With over 30 years of expertise this innovative company delivers cutting-edge solutions worldwide from their manufacturing and design facilities in the South of England.
Position Overview
As a Technical Specialist you will play a crucial role in supporting the development team with integrations system setup and providing valuable feedback on operation and issues. Your expertise will contribute to the companys mission of simplifying complex decision-making processes and driving technological advancements in the security industry.
Responsibilities
Support the development team with integrations setting up systems and providing feedback on operation and issues
Assist in creating scopes for features and changes for customers
Visit customer sites to discuss requirements issues and changes providing on-site support training and configuration
Design and configure the management software system conducting in-office testing of new integrations and features
Collaborate on challenging high-impact projects across multiple industries contributing to the roadmap of future product development
Requirements
Experience in the software technical support field supporting over the phone and using remote connections
Good knowledge of the Microsoft suite of applications and Windows OS
Basic network understanding and a good analytical mind with problem-solving skills
Experience with visiting customer sites and dealing directly with customers
A can-do attitude with a desire to learn and improve
Nice-to-haves: security product experience (CCTV ACS IAS) experience with a PSIM type of system or a system which integrates to other manufacturers and involvement in the design installation or configuration of Security control rooms
Company Overview
Our client is a global frontrunner in integrated security management solutions renowned for their groundbreaking Control Room information management software intercom and cell call systems. With a proud history spanning over three decades they have evolved into a customer-driven technology-focused software house unlocking exciting new opportunities. From their state-of-the-art manufacturing and design facilities in the South of England they deliver innovative solutions to customers worldwide simplifying complex decision-making processes while remaining proudly independent of any control equipment manufacturer.
Benefits
Competitive employment package including a flexible work model (work at home in the office or both)
Training & development opportunities to improve skills
Private healthcare with AXA after 3 months
Full electric company vehicle
23 days holiday increasing by a day every year up to 28 days with 3 days assigned to Christmas
Joining this dynamic company youll be part of a close-knit team of 12 dedicated professionals. The companys recent change in ownership has brought about exciting improvements allowing for swift decision-making and implementation of changes. Youll have the opportunity to work on their flagship products which cater to a diverse range of clients including prisons government entities and police forces. With a focus on continuous improvement and innovation youll contribute to enhancing the feature set and integrating new products with AI being the next exciting step in their journey.
How to Apply
Interested in learning more Get in touch or apply today wed love to hear from you.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
