Assistant Manager OTC Billing
Assistant Manager OTC Billing
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Job Description
Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Assistant Manager - OTC - Billing
In this role we require Billing Profile who will perform below responsibilities.
Responsibilities
1. Billing Operations
o Generate and issue invoices to customers on a scheduled basis (monthly quarterly annually) ensuring accuracy and compliance with contract terms.
o Ensure all billing inputs including usage data license counts and customer discounts are captured correctly.
o Review contracts and order forms to determine billing schedules and key terms.
o Coordinate with Sales Ops to validate customer information and billing setup in ERP (e.g. NetSuite).
o Set up recurring billing schedules in accordance with subscription cycles.
o Monitor Unbilled revenue and ensure its processed on timely with action planning on aged due items
o Reconcile billing data between CRM (e.g. Salesforce) and ERP systems.
2. Payment Application & Cash Management
o Accurately post and apply payments against invoices in the ERP system (ACH wire transfers credit cards checks).
o Reconcile daily deposits from payment gateways and bank accounts to the general ledger.
o Investigate and resolve any unidentified or misapplied payments in a timely manner.
o Monitor unapplied payments and ensure they are resolved before month-end close.
o Liaise with banks or payment processors to troubleshoot transaction errors.
3. Accounts Receivable Monitoring & Reporting
o Generate and analyze AR aging reports weekly to monitor delinquent accounts.
o Track key KPIs such as DSO (Days Sales Outstanding) collection rate and payment trends.
o Prepare AR dashboards for monthly review by Finance leadership.
o Flag high-risk accounts and coordinate with internal stakeholders to mitigate exposure.
o Assist with month-end and quarter-end closing activities including reconciliations and reporting.
4. Collections & Dispute Resolution
o Perform timely follow-ups with customers via phone and email to recover outstanding receivables.
o Work closely with Customer Success and Sales to address billing disputes or service issues that delay payment.
o Document all collection activity in ERP/CRM systems for audit readiness.
o Negotiate and formalize payment arrangements with customers when necessary.
o Initiate escalation process for overdue accounts following internal protocols.
5. Customer Communication & Support
o Serve as the first point of contact for customer billing inquiries.
o Provide billing statements payment confirmations and historical records upon request.
o Escalate unresolved issues to appropriate teams for resolution while maintaining professionalism in customer interactions.
o Build and maintain relationships with key client stakeholders in Finance/Accounts Payable.
Qualifications we seek in you!
Minimum Qualifications
Bachelors degree in Finance Accounting Business Administration or related field.
Couple of years of experience in billing accounts receivable collections or cash application within a SaaS or subscription-based model would be ideal
Strong understanding of GAAP revenue recognition principles and subscription billing cycles.
Preferred Qualifications/ Skills
Hands-on experience with accounting/ERP systems like **NetSuite** **Salesforce** **Quickbooks** or similar.
o Intermediate to advanced **Excel** skills (VLOOKUP pivot tables formulas for reconciliation).
o Ability to read and interpret service contracts and pricing models.
o Strong organizational skills and attention to detail.
o Ability to work independently meet deadlines and manage competing priorities.
o Excellent written and verbal communication skills with a customer-first approach.
Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Manager
Employment Type
Full-Time
