Working Student (fmd) Enterprise Cloud Services (Technical Service Management)

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

What youll build

We are seeking a highly motivated student (f/m/d) to support our Technical Service Management team within the SAP Enterprise Cloud Services organization.
In this role you will gain valuable exposure to diverse customer IT landscapes enhance your expertise in cloud and hybrid environments and develop a strong understanding of customer business models objectives and challenges. You will play a key role in supporting system analyses identifying critical issues and reporting key performance indicators (KPIs) to management to drive organizational success.

Your primary responsibilities will include:

• Monitoring customer IT landscapes and diligently following up on outstanding topics ongoing incidents and escalations
• Evaluating customer health checks and ensuring timely completion of related action items
• Assisting the team with customer-facing matters
• Compiling and reporting KPIs to relevant stakeholders
• Utilizing AI-based reporting tools to support the planning and preparation of customer-facing activities

This position offers an excellent opportunity to develop practical skills and contribute meaningfully to our mission of delivering exceptional cloud service management.

What you bring

• Student (f/m/d) at a university or a university of applied sciences
• Preferred fields of study: IT Engineering Business Administration
• Computer skills: MS Office SAP and Jira is a plus
• Language skills: Fluent in German English (written and verbal)
• Soft skills: Team Player proactive and open communication Curiosity Analytical thinking and problem-solving skills

Where you belong

Technical Service Managers play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape.
You will be joining the Technical Service Manager team at SAP Dresden which consists of twelve colleagues as well as fifteen additional team members located in St. Leon-Rot Munich and Newtown Square (USA).
Technical Service Managers are instrumental in guiding customers throughout their cloud transformation journey ensuring they realize the full business value and desired outcomes from their SAP landscape.

Your set of application documents should contain a cover letter a resume in table form school leaving certificates certificate of enrollment current university transcript of records copies of any academic degrees already earned and if available references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

This is a SAP global strategic paid working student position that provides students with opportunities to find purpose in their careers.

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 436055 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Student Employment Type: Limited Part Time