Employer Integrity Partners Supervisor

The purpose of this position is to supervise and direct the work of the Employer Integrity Partners team and ensure all established service level agreements are met within their area. The position will serve as a first line supervisor and will conduct all hiring coaching monitoring and performance management related activities and will be the first escalation path for the team. Position will be responsible for meeting with their team regularly and ensuring system or process updates are communicated with staff. Position will track customer service and training trends to elicit updates needed to internal or external resources.

Position researches analyzes and interprets FAMLI law rules statutes and policies for employers and their representatives and enforces compliance with employer participation requirements. They will have oversight of the teams work to ensure that employers register their businesses accurately report correct total employee headcounts and are removed from participation as necessary. Position serves as liaison for the work unit: coordinates and collaborates with other supervisors to identify and recommend changes in work processes and/or procedures to maximize team members skill sets to make the most of FAMLI resources. Position also provides the same liaison function to other FAMLI management members within and across the Division. Role models CDLEs values and philosophy; encourages and rewards employees who adopt these values and philosophy. Serves as an expert resource for employers work unit peers staff and supervisory team by answering complex account issue questions; identify problem areas monitor and provide input by collaboration and communication with other units and branches throughout the agency including FAMLI Management.

This supervisor will track enrollment and work with the data & analytics team to ensure the right population is enrolled in the FAMLI program and having staff conduct targeted outreach to ensure the FAMLI Division is reaching unenrolled addition they will set customer service standards for their team and ensure they are meeting those objectives and satisfying the employer customer population.

Seven (7) years of relevant experience in an occupation related to the work assigned to this position: Unemployment Insurance Workers Compensation legal compliance accounting business management payroll service tax compliance auditing and or determining eligibility for benefits programs.

A combination of related education and/or relevant experience in an occupation related to the work assigned equal to seven (7) years : Unemployment Insurance Workers Compensation legal compliance accounting business management payroll service tax compliance auditing and or determining eligibility for benefits programs.

• Experience in supervising leading a team of at least 5 employees
• Experience with Salesforce
• Performance improvement professional mentoring and development experience.
• Experience with Google Suites
• Experience leading a remote team from startup environment to a structured and stable steady state
• Performing duties similar to those assigned to the position as a classified State of Colorado employee

• Experience managing the day-to-day activities of staff
• Experience with staff performance management and performance improvement activities
• Developing new processes procedures and ongoing improvements
• Judgment and decision making
• Strong oral and written communication skills
• Strong collaboration skills
• Customer service skills involving email and phone communications
• Strong problem solving and conflict resolution skills
• Data analysis and interpretation
• Solution oriented Data analysis and interpretation strategic planning

• Must be a Colorado resident at the time of application.
• You must pass a thorough background check prior to employment which will include the E-Verify process.

Appeal Rights: (Updated)

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process you may file a written appeal with the State Personnel Director.

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online applicationCDLE does not accept attachments of any kind during the application process.Part-time work experience will be prorated.

Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application. Do not use see resume or see attached statements on your application.CDLE does not accept attachments of any kind during the application process.

Comparative Analysis Process

After minimum qualification screening the comparative analysis process for this position will involve a review and rating of all the information you submit with your application materials. Therefore it is extremely important to document in the work experience/job duties portion of your online application the extent to which you possess the education experience minimum qualifications and preferred qualifications as outlined in the job announcement. It is also important to thoroughly answer all supplemental questions (if listed) as your answers to these questions will be evaluated during this phase.

Supplemental Questions

Answer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on your writing ability (spelling grammar and clarity of your writing) as well as the content of your answer.

THIS ANNOUNCEMENT MAY BE USED TO FILL MULTIPLE AND/OR FUTURE VACANCIES

The State of Colorado believes that equity diversity and inclusion drive our success and we encourage candidates from all identities backgrounds and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore in all aspects of the employment process we provide employment opportunities to all qualified applicants without regard to race color religion sex disability age sexual orientation gender identity or expression pregnancy medical condition related to pregnancy creed ancestry national origin marital status genetic information or military status (with preference given to military veterans) or any other protected status in accordance with applicable law.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is resolute in non-discriminatory practices in everything we do including hiring employment and advancement opportunities.

The Colorado Department of Labor and Employment is committed to the full inclusion of all qualified individuals. As part of this commitment our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment including completing the application process interviewing completing any pre-employment testing participating in the employee selection process and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position please direct your inquiries to our ADAAA Coordinator Sean Montoya at .Auxiliary aids and services are available upon request to individuals with disabilities. For all other inquiries about this recruitment effort please call .

While a salary range is posted for this position an eventual salary offer is determined by a comprehensive salary analysis which considers multiple factors including but not limited to education and experience compared to others in the organization doing substantially similar work.