IT Service Centre Team Leader

IT Service Centre Team Leader

Job No.:685060

Location:Clayton campus

Employment Type: Full-time

Duration: 12 month fixed-term appointment

Remuneration: $106789 - $117128 pa HEW Level 07 (plus 17% employer superannuation)

• Amplify your impact at a world top 50 University
• Join our inclusive collaborative community
• Be surrounded by extraordinary ideas - and the people who discover them

The Opportunity

This exciting 12 month opportunity as an IT Service Centre Team Leader is a critical player in the delivery of IT services to our customers. Leading the daily operations of a dynamic team of front-line IT support specialists and working closely with the Service Desk this role is key to ensuring that every customer interaction is timely and productive.

Team Leaders contribute to business escalation and account management processes for their clients ensuring that the right services are delivered promptly and to a high standard. The Team Leader is also a focal point for major change implementations for their customer groups.

The successful applicant will be responsible for the supervision and administration of the delivery of high-quality technical support according to best practice and/or service level agreements and in accordance with university policies procedures and strategic priorities.

Providing leadership supervision and guidance to team members including; work prioritisation coaching and mentoring performance development guidance on compliance with University policy and procedure and encouraging a strong customer focus.

The successful applicant will have demonstrated experience in leading and overseeing a successful function administrative processes or service with a focus on delivering excellence in customer service.

About Monash University

At Monash work feels different. Theres a sense of belonging from contributing to something ground breaking a place where great things happen.

We value difference and diversity and welcome and celebrate everyones contributions lived experience and expertise. Thats why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.

Some 20000 staff work for Monash around the world. We have 95000 students four Australian campuses and campuses in Malaysia and Indonesia. We also have a major presence in India and China and a significant centre and research foundation in Italy.

In our short history we have skyrocketed through global university rankings and established ourselves consistently among the worlds best tertiary institutions. We rank in the worlds top-50 universities in rankings including the QS World University Rankings 2026.

Learn more about Monash.

Today we have the momentum to create the future we need for generations to come. Accelerate your change here.

Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.

To Apply

For instructions on how to apply please refer to How to apply for Monash Jobs.Your application does not need to address the Key Selection Criteria. Please upload a copy of your latest Resume along with a short 2 page cover letter that addresses your suitability for the role.

Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people culturally and linguistically diverse people people with disabilitiesneurodivergent people and people of all genders sexualities and age groups.

We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments please contact us at in an email titled Reasonable Adjustments Request for a confidential discussion.

Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role as determined by the University.

Enquiries:Mr Paul Blaich IT Service Centre Manager at

Position Description:IT Service Centre Team Leader

Applications Close:Monday 29th September 2025 11:55pm AEST

Supporting a diverse workforce