Customer Success Manager
Customer Success Manager
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Job Description
What started as a spark of an idea has now become a roaring flame set to illuminate the European dining scene. Were not just on the fast-track to becoming the next big player - were changing the way people eat.
Your primary responsibility is to onboard our newly signed customers and ensure their experience with us great and foster strong engagement with our company. Your objective is to consistently drive their success with Karma enabling them to increase profitability throughout their entire customer journey with us.
Important for you to know that this job is not about sitting in our office trying to figure out how to become a successful and trusted partner for our customers it is about being at location and figuring it out together with the customer. This means some traveling in Sweden and sometimes working evenings and weekends. On-call will also be part of this role.
Your role will include:
- Building long term relationships with our Key Accounts and working with account management to ensure high customer retention satisfaction and engagement with Karma
- Project manage a new customer or expansion from signed contract to go live. Meaning getting the customer trough menu building KYC signups installing terminals and QR code designs.
- Relentlessly monitoring and managing customer health to reduce churn constantly increase retention and expansion
- Obsessively improving time-to-value for our partners
- Establishing the role as a Strategic Advisor for our partners where the goal is to help them with their business development through the use of Karma
- Taking lead on measuring defining and tracking targets & deliverables for our partners success in a data driven manner.
Who you are
You are a doer and can maintain forward momentum. The job is as hard as it is rewarding - you have to get through the tough periods learn from mistakes and implement tweaks to improve our way of working. You challenge todays truths love speaking with our partners and you are very data driven. Youre eager to understand customer needs and ensure constant improvement. Your friends describe you as intensely goal-oriented having a great deal of self-discipline and taking 100% ownership for your actions and the results.
Your previous experience
- Previous experience as a Restaurant or Operations Manager within the hospitality industry
- 3 years experience in sales and/or Customer Success Management
- Fluent in Swedish and English
- Excellent communication skills and ability to manage internal and external relationships and stakeholders on the phone and in person
- Goal orientated with a strong sense of commercial acumen
Employment Type
Full Time
