IT GMR Application Support
IT GMR Application Support
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Job Description
Role : IT GMR Risk
Shift : APAC Shift/General
Years of Experience : 7 Years
Location: Brookefield
Notice Period: Only immediate joiners or candidates serving their notice period with one week or less remaining
Job Description Summary
Risk Monitoring and Production Support team is a centralized application support team working in a sensitive and critical environment with a combination of dedicated resources technical and
interpersonal attributes to provide a specialized support on the incidents raised by IT Market Risk department. The applications supported by the team is mostly written in Java C; Scala SQL and Scripting. It also features Hadoop Oracle and Sybase databases
Job Description
Role :
The role for Application Support Engineer aims to:
Work in a L2/3 IT functional Support
Provide production support with dedicated KPIs to end-users for all application issues and respond to queries in a timely manner
Investigating and debugging logs and source code to find bugs and issues
Effectively manage and solve production incidents
Pro-actively provide information to users on the progress of outstanding support
Monitor applications in an effective way compliant with the established SLA for the business lines
Contribute consistently to the continuous automation and improvement of the applications
Enhance users satisfaction by solving incidents/problems effectively and efficiently
Ensure the proper troubleshooting and incidents follow up
Create and maintain comprehensive project documentations
Must-have
Consulting profile with experience in process and chain improvement
Academic background in either Computer Science (or similar IT degree) Economics or Finance
Proven experience in SQL programming languages
Proficient in English (>B2)
Experience in L2/3 IT functional Support
Excellent debugging and problem-solving capability efficient multi-tasking in a fast-paced
constantly evolving environment
Empathy and ownership of customer issues
Strong interpersonal relationship management and communication skills
Ability to promote process improvement
Understanding in object-oriented languages
Nice-to-have
Experience with Oracle; Hive database
Experience with Unix Business Intelligence
Familiarity with basic ITIL
Familiarity with basic financial concepts
Familiarity with Jira / Confluence
Knowledge of French
Employment Type
Full-time
