Team Manager | Customer Support | Onsite | Tulsa. OK

We are seeking a dynamic and experienced Team Manager to join one of our growing telecom tech support programs in Tulsa Oklahoma. This is an ONSITE position. As a Team Manager you will play a crucial role in leading and developing a high-performing team while ensuring the delivery of exceptional customer service and technical support.

Responsibilities:

• Lead and manage a team of telecom technical support professionals fostering a culture of excellence and continuous improvement
• Develop and implement strategic plans to meet departmental goals and objectives
• Collaborate with cross-functional teams to optimize service delivery and customer satisfaction & issue resolution
• Monitor team performance provide regular feedback and conduct performance reviews
• Ensure compliance with industry regulations and company policies
• Identify and implement process improvements to enhance team productivity and service quality
• Stay up-to-date with the latest telecom technologies and industry trends
• Serve as a liaison between upper management and team members facilitating clear communication

Qualifications :

• Minimum of 2 years in a Team Manager/Supervisor role preferably withing the BPO industry. Major plus mobile and/or telecommunications tech support industry experience!
• Experience troubleshooting customer issues related to cellular devices (software/hardware) network coverage and mobile broadband will be preferred
• Strong leadership skills with the ability to motivate and develop team members
• Demonstrated ability to make thoughtful decisions and solve complex problems
• Outstanding communication and interpersonal skills
• Strong analytical and organizational skills
• Must be available to work onsite not a remote position
• Proficiency in all MS programs

Additional Information :

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation
During employment employees are treated without regard to race color religion sex national origin age marital or veteran status medical condition or handicap or any other legally protected status.
At times government agencies require periodic reports from employers on the sex ethnicity handicap veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping reporting and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Remote Work :

No

Employment Type :

Full-time