Customer Support Specialist
Share
Job Location:
Cleveland, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Job Description
We are seeking a Customer Support Specialist who will serve as the first point of contact for our clients and customers. You will provide outstanding support via phone and email resolve issues efficiently and ensure a high level of customer satisfaction. This position requires strong communication skills problem-solving abilities and a customer-first attitude.
Responsibilities
Respond to customer inquiries via phone email and internal ticketing systems
Resolve product or service issues by clarifying complaints determining the root cause and offering effective solutions
Document all customer interactions clearly and accurately
Provide feedback to internal teams regarding recurring issues and customer concerns
Maintain a professional positive and empathetic attitude in all customer interactions
Assist with onboarding new customers and guiding them through our service offerings
Collaborate with team members and supervisors to improve the customer experience
Qualifications :
Qualifications
High school diploma or equivalent required; associates or bachelors degree preferred
Proven experience in a customer service or support role (2 years ideal)
Strong verbal and written communication skills
Ability to handle high-pressure situations with professionalism
Proficient in using computers and customer management systems (CRM experience a plus)
Strong attention to detail and organizational skills
Ability to work independently and as part of a team
Additional Information :
Benefits
Competitive salary: $56000 $61000 annually
Opportunities for professional development and career growth
Paid time off and holidays
Health dental and vision insurance
Supportive and collaborative team environment
Skill-building in communication problem-solving and client relations
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
About UsSonar Spark is an innovative and rapidly growing company focused on providing exceptional services and solutions to clients across various industries. We pride ourselves on our commitment to excellence, fostering a collaborative environment where creativity and professionalism ... View more
