Process Improvement Analyst - 812

Long Island, NY - USA

Monthly Salary: Not Disclosed

Posted on: 19-09-2025

Vacancies: 1 Vacancy

Job Summary

Title: Technical Writer & Process Improvement Analyst
Client: NYC Agency

Location: Long Island City NY (Onsite)
Duration: 12 Months
Work Hours: 40hrs/week

Interview: Two rounds (One in-person is mandatory).

Summary of Position

The agency is seeking a dynamic and detail-oriented Technical Writer & Process Improvement Analyst.
This role blends strong documentation expertise with a keen ability to analyze and improve organizational processes.
The ideal candidate will work cross-functionally with all IT teams to gather document and analyze current policies and procedures identifying opportunities to enhance efficiency and effectiveness.

Job Duties

Collaborate with IT teams to gather information on existing policies processes and systems.
Develop clear concise and comprehensive documentation of IT processes and policies.
Conduct in-depth analysis of current workflows to identify inefficiencies bottlenecks and areas for improvement.
Present findings and recommendations to IT leadership with clear justifications and proposed implementation plans.
Assist in the development and maintenance of knowledge base articles FAQs and user guides for internal and external stakeholders.
Design or update process diagrams using Visio or similar tools.
Maintain documentation repositories in SharePoint and ensure version control.
Serve as a liaison between technical teams and business units to translate complex processes into user-friendly materials.
Support change management initiatives by developing training materials or communication plans

Qualifications and Requirements

3 years of technical writing experience preferably within IT or technical environments.
Strong understanding of process improvement methodologies.
Proficiency in Microsoft Office Suite: Word Excel PowerPoint Visio.
Comfort working with data ability to interpret analyze and visualize data to support decision-making.
Strong visual communication skills for creating infographics flowcharts or process visuals.
Excellent critical thinking problem-solving and analytical skills.
Strong organizational and planning capabilities with attention to detail.
Ability to think creatively and bring innovative ideas to problem-solving.
Tech-savvy with a demonstrated ability to learn new systems and tools quickly.
Outstanding communication skills and a customer-focused mindset.

Preferred Qualifications

Experience with enterprise IT environments and service management platforms.
Familiarity with workflow mapping documentation standards or business process modeling tools.
Knowledge of SharePoint for document management and collaboration.

Title: Technical Writer & Process Improvement Analyst Client: NYC Agency Location: Long Island City NY (Onsite) Duration: 12 Months Work Hours: 40hrs/week Interview: Two rounds (One in-person is mandatory). Summary of Position The agency is seeking a dynamic and detail-oriented Technica...