Customer Service Trainer
Customer Service Trainer
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are seeking a Customer Service Trainer to lead design and deliver training programs that enhance our customer service teams performance. The ideal candidate will be responsible for improving service quality through effective coaching onboarding processes and continuous learning development. If you are passionate about team development and driving service excellence we want to hear from you.
Responsibilities
Develop and implement engaging training materials and workshops for new and existing customer service staff.
Conduct onboarding sessions and orientation programs for new hires.
Monitor team performance and provide ongoing coaching to enhance service delivery.
Collaborate with department managers to assess training needs and develop tailored learning solutions.
Evaluate the effectiveness of training sessions and adjust programs as necessary.
Maintain up-to-date knowledge of company services procedures and compliance requirements.
Facilitate feedback sessions and training assessments to ensure continuous improvement.
Qualifications :
Qualifications
Proven experience as a Customer Service Trainer or similar role.
Strong understanding of customer service principles call center operations and performance metrics.
Excellent communication and presentation skills.
Ability to motivate and inspire teams with a positive coaching-oriented attitude.
Organizational and time management skills with attention to detail.
Proficiency in MS Office and learning management systems (LMS) is a plus.
Bachelors degree in Business Communications HR or a related field preferred
Additional Information :
Benefits
Competitive salary range of $58000 $63000 per year.
Opportunities for internal growth and professional development.
Skills-based training and ongoing support.
Positive and collaborative work environment.
Paid time off holidays and comprehensive benefits package.
Access to leadership development initiatives and performance rewards.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
