Guest Relations Executive
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Assist guests with check in and checkout and other cashiering duties
- Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
- Efficient in assisting guests throughout their stay with any requirements handling guest feedback provide direction and give suggestions
- Handle guests mails messages and answering phone calls
- Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
- Comply with hotel and department policies and procedures at all times
- Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
- Attend daily briefings and relevant departmental meetings
- Ensure the safety security and loss control policies and procedures are compiled with at the front desk and back office area
- Supervise and ensure the smooth and efficient daily operation of the Front Desk ensuring all hotel guests and visitors receive an optimum level of service and care at all times
- Ensure cleanliness and appearance of Front Desk and related areas
- Establish awareness of the Hotels fire and emergency procedures
- Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
- Provide assistance of the Front Office areas such as Front Desk Airline Desk Groups Rooms Controlling and Lobby Greeters
- Ensure strict compliance of the Credit Card Privacy PCI Cash Float SOP
- Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
Qualifications :
- University degree preferred
- Minimum 2 years hotel front office experience in a luxury background
- Computer Knowledge i.e. well versed with windows internet explorer and word
- Technical knowledge in Front Office operations
- Basic supervisory skills verbal and written skills planning decision making training and development
- Read write speak English fluently
- Well groomed with leadership quality
- Able to work in a team good interpersonal and communication skills
- Detail-oriented organized and very flexible with working extended hours
- Energetic with positive attitude
- Able to work under pressure and independently
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Special Events
- Blog Posts
- Account Executives
- Fact Sheets
- Press Releases
- Account Management
- Client Relationships
- SEO
- Content Marketing
- Client Meetings
- ROI
- Client Contact
- Client Service
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
