IT Support Staff System Admin
IT Support Staff System Admin
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Job Description
RADISE India - Smart Infrastructure Group (SIG) is a Infratech company based in United States with office in Hyderabad looking to hire a IT Support resouce. The incumbent in this position as the company s Information Technology Specialist will be responsible for Office 365 and SharePoint administration; providing End-user support and training for hardware and software and collaborating with the IT Manager to ensure operational security Maintenance and Governance.
Key Duties and Responsibilities
Ensuring the operational health of the SharePoint online environment including security availability performance interoperability and reliability
Administration support and configuration of MS Office O365 for staff
Maintenance/sustainment of existing client SharePoint sites and sub sites lists libraries and content (including pages workflows and items)
Maintenance and sustainment of additional complementary functionality for customer sub sites lists libraries and content
Administer and support an enterprise-level Microsoft Exchange infrastructure
Troubleshoot Exchange related issues when alerted by monitoring software
Training and educating end-users on O365 capabilities and collaboration tools (OneDrive Skype OneNote Outlook etc)
Providing end-user support for all PC based hardware applications and services
New user setup and orientation including installing and configuring workstations software telephone services network printing etc.
Maintain and provide support for all IT infrastructure
Provide tier 1 and tier 2 support and troubleshooting
Troubleshoot OS network and storage related issues
Responsible for logical and physical controls of the company s IT system by providing on a quarterly basis documented assurance that access to computer resources (data equipment and facilities) is reasonable and restricted to authorized individuals
Perform software upgrades and patches (bios firmware upgrades etc.)
Troubleshoot various Office 365 issues including connectivity and mobility
Conduct routine monitoring and analysis to include Audit Log Reports evaluation system and storage utilization reports site and system usage growth reports and manage site collection quota settings
Qualifications
Experience administering O365 Exchange Azure Active Directory and SharePoint environment
Help desk experience and ability to provide technical and end-user support
General knowledge of networking IP DNS SMTP
Employment Type
Full Time
