Homelink Advisor
Homelink Advisor
Posted on :
19-09-2025
Employer Active
1 Vacancy
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Jobs by Experience
1-3years
Monthly Salary
UM 17 - 17
Vacancy
1 Vacancy
Posted on :
19-09-2025
Job Description
6 months contract with a Local Authority
Job Summary:
We are currently seeking a proactive and customer-focused Homelink Advisor for a temporary role to support an increased workload and project demand within a housing service team.
This role involves assisting applicants with housing applications verifying eligibility maintaining accurate records and providing high-quality advice on housing options.
You will work closely with internal teams and external partners to ensure smooth operation of the housing lettings process.
Key Duties/Accountabilities (Sample):
Support applicants in completing housing applications either in-person or over the phone.
Carry out assessments to determine qualification and eligibility for the housing register.
Verify applicant details in line with the allocations policy and current legislation.
Place applicants within the correct priority bands.
Provide accurate and timely housing options advice to a wide range of customers.
Liaise with internal departments and external partners to ensure effective service delivery.
Manage housing adverts by applying eligibility criteria and ensuring accuracy of content.
Update and maintain computerised records and manual files for the housing register.
Promote housing partnerships and provide advice on both in-house and partner properties.
Respond to enquiries regarding the housing register lettings process and housing options.
Contribute to service improvement plans and team meetings.
Always ensure compliance with data protection and equality policies.
Skills/Experience:
Experience working in a housing environment with a good understanding of allocations policies and choice-based lettings.
Strong customer service skills with the ability to communicate tactfully and sensitively.
Proven ability to carry out individual assessments for housing eligibility and qualification.
Ability to make accurate decisions under pressure and manage sensitive customer interactions.
Experience in administrative tasks including maintaining accurate computer and paper records.
Excellent organisational and time management skills with the ability to use initiative.
Confident IT user proficient in Microsoft Word Excel and other common applications.
Knowledge of homelessness legislation is desirable.
NVQ Level 2/3 in Housing Management or willingness to work towards a housing qualification (e.g. Chartered Institute of Housing).
Strong interpersonal skills and ability to liaise with a range of internal and external stakeholders.
Additional Information:
Start Date: ASAP (to be confirmed post-compliance).
Contract Length: Until 31st March 2026 (initial 6-month assignment).
Working Hours: 37 hours per week Monday to Friday.
Experience working in a housing environment, with a good understanding of allocations policies and choice-based lettings. Strong customer service skills with the ability to communicate tactfully and sensitively. Proven ability to carry out individual assessments for housing eligibility and qualification. Ability to make accurate decisions under pressure and manage sensitive customer interactions. Experience in administrative tasks, including maintaining accurate computer and paper records. Excellent organisational and time management skills with the ability to use initiative. Confident IT user proficient in Microsoft Word, Excel, and other common applications. Knowledge of homelessness legislation is desirable. NVQ Level 2/3 in Housing Management or willingness to work towards a housing qualification (e.g. Chartered Institute of Housing). Strong interpersonal skills and ability to liaise with a range of internal and external stakeholders.
Employment Type
Full Time
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