Product Analyst (Product Management)

We are Visas client experience billing team a dedicated and dynamic group responsible for the experience of collecting billions of dollars annually. We focus on ensure that our billing processes are seamless efficient and customer-centric. We are currently seeking a Product Analyst to join our team to help us achieve our goals and drive innovation in our billing operations.
Responsibilities:
    Measure Customer Satisfaction (CSAT) and Net Promoter Score (NPS) across all customer-facing billing properties to ensure the highest level of client satisfaction.
    Research and extract valuable insights from customer support tickets and communications to identify trends and areas for improvement.
    Coordinate with cross-functional stakeholders including finance and revenue operations teams to streamline processes and improve overall efficiency.
    Represent the voice of the customer in all client experience billing matters ensuring their needs and concerns are addressed effectively.
    Understand user behavior and Jobs to Be Done (JTBD) to enhance our billing systems and processes.
    Define product vision and strategy and create roadmaps to guide product development and improvements.
    Conduct market research to identify customer needs market trends and competitive landscape.
    Collaborate with development teams to ensure timely and successful delivery of product enhancements and new features.
    Prioritize product backlog and manage release plans balancing business needs with technical feasibility.
    Gather and analyze feedback from users and stakeholders to continuously improve the product.
Qualifications:

    3 years of experience and Batchelors degree in computer science econ or similar field or 2 years of experience and a Masters degree 
    Analytical mind with a strong ability to derive insights from data and translate them into actionable strategies.
    Self-starter with the ability to take initiative manage multiple projects and drive them forward to completion.
    Curious and driven always seeking to learn improve and innovate in all aspects of the role.
    Excellent communication skills with the ability to present findings and recommendations to executives effectively and confidently.
    Good conflict management skills with the ability to create compromises amongst different teams
    Billing or fintech experience is a Plus
    Knowledge of Microsoft Dynamics is a plus

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications :

Basic Qualifications
2 or more years of work experience with a Bachelors Degree or an Advanced Degree (e.g. Masters MBA JD MD or PhD)

Preferred Qualifications
3 or more years of work experience with a Bachelors Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters MBA JD MD)
3 years of experience and Batchelors degree in computer science econ or similar field or 2 years of experience and a Masters degree
Analytical mind with a strong ability to derive insights from data and translate them into actionable strategies.
Self-starter with the ability to take initiative manage multiple projects and drive them forward to completion.
Curious and driven always seeking to learn improve and innovate in all aspects of the role.
Excellent communication skills with the ability to present findings and recommendations to executives effectively and confidently.
Good conflict management skills with the ability to create compromises amongst different teams
Billing or fintech experience is a Plus
Knowledge of Microsoft Dynamics is a plus

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Full-time