SAP C4C, Sales and Service Cloud V2 Functional Lead
SAP C4C, Sales and Service Cloud V2 Functional Lead
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Job Description
Candidate should have at least 6 to 8 years of experience in Sales and Service Cloud V1 (C4C) and V2
SAP CRM experience desirable but not mandatory
Lead Requirement gathering sessions and functional workshops in SAP C4C V1&V2
Understand business processes and map them to the capabilities of C4C and SAP Sales and Service Cloud V2.
Actively participate in Presales RFP for solutioning of CX solutions.
Prepare Business Requirement Documents (BRD) and functional specifications.
Configure SAP Service Cloud V2 based on business needs (e.g. business roles workflow rules service levels ticket management etc.).
Lead end to end implementation and coordination with component teams.
Lead UAT (User Acceptance Testing) and ensure quality assurance of the configured solution.
Collaborate and work with team during project phases such as build test deployment and hyper care.
Collaborate with technical teams on integration needs data migration and custom development.
Worked extensively in Integration capabilities of C4C and SAP Sales and Service Cloud V2 with SAP S4HANA SAP CPI and Third party ERPs.
Candidate should have deep understanding on SAP BTP Architecture for side by side extensions with SAP Sales and Service cloud V2.
Skills Required
Experience in leading projects with Hands-on experience in SAP C4C SAP Sales and Service Cloud 2 end to end lifecycle implementation projects
Solid understanding of SAP Sales and Service Cloud V2 architecture capabilities and extensibility options.
Ability to gather requirements perform fit-gap analysis and convert into functional documentation.
Strong knowledge of business process flows in Sales and Service areas (e.g. lead-to-quote ticket management SLA routing rules).
Experience in preparing BRDs test cases/scripts training materials and user documentation.
Familiarity with SAP Service Cloud V2 configuration tools such as:
Workflow Rules
Business Rules
User Roles & Authorizations
Service Levels & Categorization Schemas
Experience in Key user tools and screen adaptations
Experience in creation of Org structure Material and customer data
Exposure to SAP C4HANA implementation methodology and deployment options
Understanding of integration scenarios with SAP S/4HANA or other backend systems.
Strong analytical problem-solving and communication skills.
Ability to work in agile/scrum environments and interact directly with clients and stakeholders.
Client facing experience is preferred
Good communication skills in English
Qualifications :
Educational qualification:
B.E./. MBA Preferred
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
