Client Retention and Success Manager
Client Retention and Success Manager
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Job Description
We are looking for a dedicated and strategic client Retention and Success Manager to ensure long-term client satisfaction reduce churn and maximize customer value. The ideal candidate will play a key role in strengthening relationships addressing client needs and driving business growth.
Key Responsibilities:
Develop and execute client retention strategies to enhance satisfaction and loyalty.
Act as the primary point of contact for key clients ensuring a smooth and engaging
experience.
Proactively identify and resolve client concerns to maintain strong long-term relationships.
Conduct regular client check-ins business reviews and feedback sessions.
Collaborate with sales marketing and product teams to improve customer experience and
engagement.
Monitor client usage satisfaction levels and key retention metrics to take corrective
actions.
Identify upselling and cross-selling opportunities to drive business growth.
Implement training and onboarding programs to ensure effective product/service adoption.
Maintain detailed records of client interactions and progress using CRM tools.
Requirements
Qualifications & Skills:
Bachelor s degree in Business Marketing or a related field.
5 years of experience in client success retention or account management.
Strong communication problem-solving and relationship-building skills.
Ability to analyse client feedback and implement solutions to improve satisfaction.
Proficiency in CRM software and customer engagement tools.
Self-motivated proactive and able to manage multiple client accounts effectively.
Benefits
Location: Vadodara (Onsite)
Shift: USA time zone
Qualifications & Skills: Bachelor s degree in Business, Marketing, or a related field. 5+ years of experience in client success, retention, or account management. Strong communication, problem-solving, and relationship-building skills. Ability to analyse client feedback and implement solutions to improve satisfaction. Proficiency in CRM software and customer engagement tools. Self-motivated, proactive, and able to manage multiple client accounts effectively.
Employment Type
Full Time
