Sr Staff Inbound Product Manager - Implementation Agent
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
What you get to do in this role:
We are seeking an experienced Product Manager to lead the development of agentic and autonomous AI capabilities within the ServiceNow platform. This role is pivotal in shaping the future of AI-native implementations enabling intelligent setup and configuration of enterprise workflows with minimal human intervention.
The ideal candidate is deeply passionate about AI platforms and brings proven experience both in the field of AI and in implementing ServiceNow solutions. They understand the critical role of data in building and scaling AI products and thrive in fast-paced ambiguous environments.
- Own the product strategy and roadmap for product area with emphasis on data ingestion model lifecycle management grounding prompt orchestration output validation and autonomous implementations.
- Partner with engineering and design to build robust scalable platform components that address the unique challenges of implementations.
- Leverage existing ServiceNow capabilities while identifying key innovations needed to unlock the full value of AI across the product portfolio.
- Influence product teams to adopt Autonomous Implementation solutions to ensure long-term success for our customers
- Collaborate with Outbound partners to deliver ecosystem-aligned data-powered solutions to market.
- Analyze competitive AI platform trends and identify whitespace opportunities to differentiate ServiceNow.
- Engage deeply with customers in partnership with Research and Outbound Partners to drive adoption gather feedback and continuously iterate on the roadmap based on evolving enterprise needs.
- Prototype and test new AI capabilities with cross-functional teams translating early learnings into product direction.
- Champion customer-centric thinking across the organization and be the voice of ServiceNow administrators developers and implementers.
Qualifications :
To be successful in this role you have:
To be successful in this role you have:
- Experience in building or managing AI platform capabilities including data pipelines model orchestration LLM tuning and evaluation frameworks with a strong track record as an individual contributor.
- Experience implementing ServiceNow or other Enterprise Platforms.
- Strong understanding of the role of data in AI developmentlabeling quality governance and how it impacts model performance and business outcomes.
- 12 years of enterprise software product management experience with at least 5 in SaaS; AI/ML or data platform experience strongly preferred.
- Lead manage a high-performing team of product managers leveraging exceptional leadership skills to inspire and motivate them to achieve exceptional results.
- Entrepreneurial mindset with experience launching 0-to-1 products or platform capabilities; proven ability to scale offerings over time.
- Obsession with product-market fit and delivering value at speed while maintaining a long-term architectural vision.
- Proven collaborator with experience driving consensus and execution across engineering design sales and customer success teams.
- Analytical thinker with strong data literacy; able to connect technical metrics with product strategy and user outcomes.
- Excellent communicator who can tailor messages to technical and business audiences alike from LLM practitioners to C-suite stakeholders.
- Comfortable navigating complexity and ambiguity with a bias for action and continuous learning.
- Thought leadership in Generative AI trends AI safety and ethics and enterprise AI adoption patterns.
FD21
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business Development
- Project Timelines
- Business Process
- Customer Service
- Client Expectations
- Account Management
- Salesforce
- Client Relationships
- Project Management
- ERP
- Java
- Client Service
- Consultants
- Management System
- Procedures
About Company
Learn here. Grow here. Make a difference here. At ServiceNow, our cloud?based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and enterprises. Were growing fast, innovating even faster, and making an impact on our c ... View more
