Senior Product Sustenance Engineer
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Senior Product Sustenance Engineer
Location: Bangalore
Work mode: 3 days hybrid office
Shifts if any: 8.00am to 5.00pm or 12.00pm to 9.00pm
Job description:
Provide daily support to business on WATSON LIMS system
- Monitor 1st and 2nd level support queues Monitor end users requests using Eurofins ticketing systems (OTRS);
- Support end-users by providing necessary training and guidance;
- Identify and arrange for Thermo-Fisher technical support on issues that cannot be resolved in-house;
- Maintain a high degree of customer service for all support requests;
- Execute relevant preventative maintenance and maintain company IT procedures relating to disaster recovery and backup systems in collaboration with IT Infra;
- Create maintain and update procedures when changes in hardware or applications occur;
- Lead training and/or ensure effective knowledge transfer to laboratories in case of Watson LIMS new release;
- Partner with local laboratory technical staff to plan fix and implement patch releases as required;
- Manage servers inventory and the associated costs;
- Support the integration of Watson LIMS with Eurofins Suite in collaboration with IT Programs.
- Support laboratories on WATSON LIMS migration projects
- Issue and monitor migration project plan in collaboration with Laboratory representatives;
- Perform IQ on new Watson LIMS instance;
- Document migration activities according to Eurofins Computerised System Validation Framework (ECSVF) in collaboration with Laboratory QA.
- Perform IQ/OQ on new version of WATSON LIMS
- Perform IQ/OQ on new version of WATSON LIMS with Provider support;
- Document IQ/OQ activities according to Eurofins Computerised System Validation Framework (ECSVF);
- Support and coordinate local laboratory QA with PQ activities (Scripts Documents Document Approval).
- Setup new instances of WATSON LIMS for newly acquired laboratories
- Coordinate with DBA the setup of Oracle DB instance;
- Streamline Watson LIMS implementation
OTHER ASSIGNMENTS:
- Streamline WATSON LIMS licenses usage;
- Participate to SOPs updates based on experience
- Setup Fail-over Mechanism in collaboration with DBA.
PERFORMANCE APPRAISAL CRITERIA:
- Strong collaboration with
- Group IT (Security Infra EAO PMO);
- Application Suite Providers Establish strong partnership with provider (Thermo-Fisher);
- Satisfaction of applications suite end users.
Qualifications :
B.E/ graduate
Remote Work :
No
Employment Type :
Full-time
Key Skills
- APQP
- Six Sigma
- GD&T
- Root cause Analysis
- CAD
- Project Leadership
- SolidWorks
- Mechanical Engineering
- Quality Management
- Product Development
- Catia
- Manufacturing
About Company
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eur ... View more
