Senior Product Sustenance Engineer
Senior Product Sustenance Engineer
Posted on :
09-09-2025
Employer Active
1 Vacancy
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Job Description
Job Title: Senior Product Sustenance Engineer
Location: Bangalore
Work mode: 3 days hybrid office
Shifts if any: 8.00am to 5.00pm or 12.00pm to 9.00pm
Job description:
Provide daily support to business on WATSON LIMS system
- Monitor 1st and 2nd level support queues Monitor end users requests using Eurofins ticketing systems (OTRS);
- Support end-users by providing necessary training and guidance;
- Identify and arrange for Thermo-Fisher technical support on issues that cannot be resolved in-house;
- Maintain a high degree of customer service for all support requests;
- Execute relevant preventative maintenance and maintain company IT procedures relating to disaster recovery and backup systems in collaboration with IT Infra;
- Create maintain and update procedures when changes in hardware or applications occur;
- Lead training and/or ensure effective knowledge transfer to laboratories in case of Watson LIMS new release;
- Partner with local laboratory technical staff to plan fix and implement patch releases as required;
- Manage servers inventory and the associated costs;
- Support the integration of Watson LIMS with Eurofins Suite in collaboration with IT Programs.
- Support laboratories on WATSON LIMS migration projects
- Issue and monitor migration project plan in collaboration with Laboratory representatives;
- Perform IQ on new Watson LIMS instance;
- Document migration activities according to Eurofins Computerised System Validation Framework (ECSVF) in collaboration with Laboratory QA.
- Perform IQ/OQ on new version of WATSON LIMS
- Perform IQ/OQ on new version of WATSON LIMS with Provider support;
- Document IQ/OQ activities according to Eurofins Computerised System Validation Framework (ECSVF);
- Support and coordinate local laboratory QA with PQ activities (Scripts Documents Document Approval).
- Setup new instances of WATSON LIMS for newly acquired laboratories
- Coordinate with DBA the setup of Oracle DB instance;
- Streamline Watson LIMS implementation
OTHER ASSIGNMENTS:
- Streamline WATSON LIMS licenses usage;
- Participate to SOPs updates based on experience
- Setup Fail-over Mechanism in collaboration with DBA.
PERFORMANCE APPRAISAL CRITERIA:
- Strong collaboration with
- Group IT (Security Infra EAO PMO);
- Application Suite Providers Establish strong partnership with provider (Thermo-Fisher);
- Satisfaction of applications suite end users.
Qualifications :
B.E/ graduate
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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