Service Coordinator
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At Automated Logic weve been developing and supporting intelligent building solutions that have helped customers including small businesses to Fortune 500 corporations operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption lower utility operating and maintenance costs and improve indoor air quality occupant comfort and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.
Carrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning weve led in inventing new technologies and entirely new industries. Today we continue to lead because we have a world-class diverse workforce that puts the customer at the center of everything we do. For more information visit or follow Carrier on social media at @Carrier.
About this role
- Support and facilitate the smooth operation of the Service Department
- Perform the communication coordination and administration tasks to assist Service Department in operating in accordance to ALC processes and standards
Key Responsibilities
- Answer document or redirect phone calls emails or texts related to service requests.
- Manage and maintain the daily schedules for all assigned Field Engineers.
- Schedule all T&M/billable service visits
- Ensure all preventive maintenance visit are scheduled and performed for each service agreement.
- Schedule 24 hours emergency service team and assist emergency service contracted customers as required (On Call Schedule)
- Maintain and update information in customer files up to and including address changes pricing products delivery instructions or other customer notes as needed.
- Notify customers of scheduled T&M/billable and PM dates visits.
- Communicate with field to determine the status of the projects they are working on and know each Tech working location all the time.
- Log and track all service work orders and reconcile all open tickets for dispositions.
- Provide pricing upon request for parts and /or company resources in a timely manner.
- Provide parts quotes and order as requested.
- Assist in the local monthly branch service agreement renewal process and book in ERP within 30 days of expiration.
- Invoice customers in a timely manner target 30 day or less DTI.
- Work with collection department for collecting invoice and resolving disputes.
- All other duties as assigned
Basic Qualifications
- HS Diploma or GED
- 2 years of experience as an office coordinator administrator or manager
- 1 years of experience with the Microsoft Office Suite
Preferred Qualifications
Other qualifications you may have that would be beneficial in this role include:
- Associates Degree
- Experience within Building Construction/HVAC Industry preferred
- Accounting purchasing receivables and billing experience preferred
- Problem-solving skills and the ability to work independently required
- Excellent organizational and time management skills required
- Detail-oriented and able to multitask effectively required
- Strong written and verbal communication skills required
- Microsoft Dynamics Software experience is a PLUS
RSRCAR
#LI-onsite
Pay Range:
$65500.00-$91500.00Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.
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Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
As the leading global provider of healthy, safe and sustainable building and cold chain solutions, Carrier Global Corporation is committed to making the world safer, sustainable and more comfortable for generations to come. From the beginning, we've led in inventing new technologies a ... View more
