Senior Technical Account Manager
Senior Technical Account Manager
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$ 100000 - 125000
1 Vacancy
Job Description
At Veriff our Go-to-Market (GTM) Division is the driving force behind our mission to create a safer more trustworthy online world. We are a dynamic global team dedicated to growing our customer base and enhancing our brands global presence. With a customer-first approach we provide tailored solutions that instill trust and inspire businesses to join our cause. Our strategy is built on innovative thinking meticulous research and cross-team collaboration ensuring that we work towards a unified vision.
We are seeking an experienced and dynamic Senior Technical Account Manager to join our AMER Account Management team to support our key enterprise this role you will ensure seamless collaboration between the Go to Market (GTM) Product Solutions Engineering and Support teams managing timelines and resolving roadblocks to guide customers towards maximizing the value they derive from our solution providing expert architectural and operational guidance.
Youll help us protect honest people online by:
- Coordinating cross-functional technical projects managing timelines resources and dependencies ensuring all stakeholders are aligned and project goals are met
- Serving as a liaison between Account Managers in GTM Solutions Engineering and Product teams to ensure alignment on technical requirements and timelines for customer onboarding and go lives
- Creating and maintaining project plans with clear milestones deliverables and critical paths for both customers and internal teams
- Facilitating communication between Account Management and Product track action items resulting from customer engagements and escalations as well as support preparation and delivery of customer communications
- Working closely with the GTM and Product teams to ensure all necessary technical deliverables for the customer including documentation integrations and testing are completed on time
- Working with our large enterprise customers to set and achieve clear project milestones supporting their onboarding growth performance optimization and overall success with Veriffs solutions
- Maintaining project documentation including schedules progress reports and risk logs including providing regular status updates to leadership.
- Driving customer journey support by leading customers from onboarding to adoption and value realization while coordinating with support and engineering teams to troubleshoot issues and ensure sustained success.
You are the right future Veriffian for the job if you have/are:
- 6 years of experience as Principal Technical Support Solutions Engineering Software Engineer or Technical Account Management for a SaaS software company
- Bachelors degree in Computer Science Engineering Math or a related field (or equivalent experience)
- Fluency in English
- Excellent communication skills both written and verbal with the ability to translate complex technical information to non-technical stakeholders.
- Strong problem-solving skills and the ability to handle multiple priorities in a fast-paced environment.
- Ability to work effectively with cross-functional teams including engineering support GTM and product management.
- Proven ability to manage clients effectively take initiative lead projects and global teams and perform hands-on technical work with a strong sense of accountability.
Youre an especially awesome match if you have/are:
- Strategic thinking with the ability to align technical projects to business objectives
- Trilingual in English/Spanish/Portuguese
- Knowledge of APIs
- Strong stakeholder management across engineering product marketing and sales teams
- Data-driven approach to decision making and progress tracking
- Experience with customer-facing technical support or troubleshooting
- Familiarity with tactics to manage and grow accounts
- Experience within the IDV industry
Compensation:
The base salary for this role is $100000 - $125000 per year commission. Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience skills location and other factors permitted by law
Why Veriff
We are the preferred identity verification platform partner for the worlds most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing! With a diverse team in the United States United Kingdom Spain and Estonia as well as robust backing and funding from investors including Accel Alkeon IVP Tiger Capital and Y Combinator were dedicated to helping businesses and individuals build a safer and more secure world. We strive to be the benchmark for trust online and we take pride in being a positive force.
When you join Team Veriff we offer you the opportunity to have a real impact and advance your career while looking after you along the way with a range of benefits designed with you in mind. Some of our favorites include...
- Stock options that ensure you share in our success
- Learning and Development and Health & Sports budgets that you are free to tailor to your own needs
- Medical insurance to ensure youre feeling great physically and mentally
- 1 day off per year for volunteering activities
We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race religion colour national origin gender sexual orientation age marital status or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured whoever you are we want to hear from you!
Please be informed that in the final stage of the recruitment process we may request you to go through identity verification. For more information please see Recruitment Privacy Policy.
#Remote #LI-CY1
Required Experience:
Manager
Employment Type
Full-Time
