Senior Technical Success Manager
Senior Technical Success Manager
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Job Description
Snyk is the leader in secure AI software development helping millions of developers develop fast and stay secure as AI transforms how software is built. Our AI-native Developer Security Platform integrates seamlessly into development and security workflows making it easy to find fix and prevent vulnerabilities from code and dependencies to containers and cloud.
Our mission is to empower every developer to innovate securely in the AI era boosting productivity while reducing business risk. Were not your average security company - we build Snyk on One Team Care Deeply Customer Centric and Forward Thinking.
Its how we stay driven supportive and always one step ahead as AI reshapes our world.
Why this role
Were looking for an empathetic curious and experienced professional to join our Customer Solutions Organization to help retain and grow Snyks growing customer base. As a Senior Technical Success Manager (TSM) youll help customers enable security within their Software Development Life Cycle (SDLC) and DevSecOps transformations through the adoption of the Snyk Platform. Youll become the trusted product advisor for our customers identifying strategies that unlock business value and expand product adoption resulting in increased customer satisfaction and loyalty. Youll play a key role in shaping how modern organizations build and secure software at scale and help drive our mission to embed security into every part of the AI-native development lifecycle.
What Youll Do:
Orchestrate a complex onboarding program and effectively mobilize cross-functional resources to make a customer successful.
Act as a subject matter expert (SME) internally and externally and sit on Product Core teams representing the customers.
Build and foster trusted relationships with leaders from our customers engineering and security organizations.
Explain the reasoning behind Snyks best practices and outline the caveats both near and far of not adopting them.
Prepare and facilitate strategic customer interactions such as business review meetings and product feedback/roadmap reviews.
Advocate internally for the needs of your customers working proactively with Sales Product and Support teams to identify expansion opportunities and mitigate risks.
Manage a QBR through storytelling backed with data.
What You Bring:
Experience in a customer-facing role engaging with customer executives technologists and/or partners to solve business problems.
Expert awareness and experience in DevOps including industry standards for development and AppSec workflows.
The ability to clearly articulate value and be seen as a trusted advisor.
Exceptional organization and time-management skills with the ability to effectively manage competing priorities.
The ability to effectively manage a customers expectations across multiple dimensions.
Great communication and collaboration skills to facilitate challenging discussions and handle objections.
Curiosity initiative and a bias for action.
Itd Be Awesome If You Also
Have hands-on experience with AI/LLMs or modern security tools.
Can consult regarding industry standard workflows for development and AppSec.
Have a history of problem-solving and innovation developing technology programs.
Can build presentations that keep a meeting room awake .
We care deeply about the warm inclusive environment weve created and we value diversity we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether youre the right person do apply anyway!
About Snyk
Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups to global benefits that help our employees prioritize their health wellness financial security and a work/life blend we aim to support our employees along their entire journeys here at Snyk.
Benefits & Programs
Prioritize health wellness financial security and life balance with programs tailored to your location and role.
- Flexible working hours work-from home allowances in-office perks and time off for learning and self development
- Generous vacation and wellness time off country-specific holidays and 100% paid parental leave for all caregivers
- Health benefits employee assistance plans and annual wellness allowance
- Country-specific life insurance disability benefits and retirement/pension programs plus mobile phone and education allowances
Required Experience:
Manager
Employment Type
Full Time
