Service Desk Agent English & German Senior

Debrecen - Hungary

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Overview

Nscglobal (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations delivering cost savings and operational simplicity. Nscglobal is an independent rapidly growing private company that for more than a decade has delivered tailored solutions to 50 of the worlds leading multinational enterprises outsourcers and service providers.

Nscglobal offers a unique business model combining a focused group of world-class customers with a unique range of services backed up with outstanding responsiveness and customer service.

Main Purpose:

Provides 1st and/or 2nd level telephone support to external and internal clients in connection with personal computers or networks or network devices within the set expected service levels and in a quality beyond the expectations of the client.

Responsibilities

Job description:

Solves the overwhelming majority of the problems forwards only those cases that require specialized knowledge to the next level of support or to a local partner.
Shares knowledge with colleagues.
Solves most of the received requests/ tickets/ incidents without escalating them.
Solves more complex problems concerning applications and operation systems as well.
Takes an active part in the induction of new employees and gives professional guidance to more junior staff.
Makes proposals for optimizing processes.
Contributes to compiling trouble-shooting questionnaires and to extending the knowledge base.

Shifts:

Business hours night and weekends

Qualifications

Skill description:

Must have (or be studying towards) any of the below certification:

Microsoft Certified Professionals (MCP)
Microsoft Certified System Engineer (MCSE)
Cisco CCNA CCA (Citrix Certified Administrator)
Microsoft Certified Database Administrator (MCDA)
IT Infrastructure Library (ITIL) foundation

Be familiar with repair analysis and measurement tools
Strong customer- and result-orientation
Team spirit
Good interpersonal and communication skills (verbal and written)
Understanding of easy to handle administrative tasks
Understanding of IT Microsoft Windows and MS Office (Word Excel Power Point Outlook)
Social competency to handle also hard emotions
Good ability to handle stress

Language knowledge required:

Advanced English and German

Required Experience:

Unclear Seniority

OverviewNscglobal (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations delivering cost savings and operational simplicity. Nscglobal is an independent rapidly growing private company that for more than a decade has delivered tailored solution...