Technical Support Analyst I
Technical Support Analyst I
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Job Description
We are searching for a Technical Support Analyst I someone who works well in a fast-paced this position you will provide routine user support problem analysis and resolution in-depth technical assistance and training for information systems. Troubleshoot problems related to hardware software peripherals and networks and analyze problems related to the TCH technical environment and offer sound technical solutions.
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Job Duties & Responsibilities
Responds to client inquiries concerning system operation and diagnoses system hardware software and client problems.
Perform intermediate problem solving and assistance on diverse clinical and business software applications and hardware systems for department users.
Perform routine hardware and software maintenance and assist in proper upkeep and utilization of systems. Support an intermediate range of relevant multi-user computer systems applications equipment and current technological development trends in area expertise.
Monitors the Service Now ticketing system and prioritizes workload accordingly.
Determine computer problems and coordinate hardwaresoftware solutions.
Plan implement test and troubleshoot systems software and develop systems solutions for operational problems.
Provides TCH users additional technical support as requested.
Utilize various software tools for monitoring system performance.
Utilize various software tools for file management/maintenance to adjust system and operation parameters as necessary.
Participate as a member of project teams and provide relevant technical guidance.
Ensure acceptable levels of systems performance.
Ensures appropriate application of customer service protocol standards and procedures computer security procedures and protocols and federal copyright laws as they pertain to the use of computer software.
Must be will to participate in on-call rotation
Provide reports and other necessary information as assigned by the supervisor by assigned deadline.
Skills & Requirements
Required H.S. Diploma or GED
Preferred bachelors degree related Technical of Scientific discipline
Required 3 years technical support or IT experience
Required basic understanding of Windows MacOS & mobile Operating Systems
Strong verbal and written communication skills.
Ability to explain technical concepts to non-technical users.
Professional and customer-focused attitude.
Required Experience:
IC
Employment Type
Full-Time
