Employee Benefits Client Manager

Highstreet Insurance & Financial Services, Great Plains

Job Location:

Grand Island - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Highstreet Insurance & Financial Services Great Plains is hiring for an Employee Benefits Client Manager!

The Employee Benefits Client Manager will act as the primary liaison between Highstreet and our clients. The focus of this role is to maintain and strengthen the relationships between the company and its clients by providing specialized in-depth knowledge of our products and services to best solve the clients needs.

Who we are:

We believe that successful people make successful businesses which is why we make every effort to provide our employees with and environment in which they can excel. We have a great work-life balance and we pride ourselves on being community focused and family friendly.

We recognize the importance of our employees health and wellness. We are committed to providing a high quality competitive employee benefit program which is designed to address our employees benefit needs. Our benefit package is regularly reviewed and modified to ensure we offer those benefits most valuable to both the employee and their family.

What youll be responsible for:

Provide advanced support to clients offering specialized knowledge of company insurance products and services to effectively meet client needs address complex inquiries and helping drive the agencys success.
Maximizing retention by delivering exceptional client experience fostering strong relationships and consistently exceeding expectations.
Independently manage designated accounts through client consultations preparing renewals and providing coverage recommendations to ensure optimal coverage. Ensure all customer complaints are resolved promptly.
Actively solicit new business prospects by seeking referrals from existing clients and following up using appropriate databases and automation systems and helping drive the agencys growth.
Maintain comprehensive records of all transactions related to policies such as premium payments claims settlements customer complaints and any amendments.
Contribute to the overall success of the team by supporting the branchs operational flow and SOPS including arranging for the issuance of new policies and cancellation of old ones ensuring seamless transitions for clients.
Collaborate by offering feedback on product enhancements process improvements and service recommendations to continuously improve the client experience. May assist in training and mentoring Client Specialists providing orientation guidance and possibly serve as a project lead to improve team efficiency and development.
Engage in education opportunities and continue to maintain and grow in-depth knowledge of company insurance products and services to effectively address client needs.
Manage and mentor Employee Benefits Client Specialists.

Qualifications:

Prior group employee benefits account management experience is required.
A bachelors degree is preferred.
Life and Health License required.

Benefits:

Employer Paid Short- & Long-term disability
PTO
Paid Holidays
401k with employer match
Employer Paid Life & AD&D
Voluntary Health Vision Dental and many other benefits!

About Highstreet Insurance & Financial Services Great Plains:Located in Grand Island Nebraska Highstreet Insurance & Financial Services Great Plains is a leading full-service insurance agency providing property and casualty life and health employee benefits and crop products and services. From offices located throughout Nebraska Highstreets vast network of specialists provides peace of mind on what matters most and helping our customers protect their legacies.

Required Experience:

Manager

Highstreet Insurance & Financial Services Great Plains is hiring for an Employee Benefits Client Manager!The Employee Benefits Client Manager will act as the primary liaison between Highstreet and our clients. The focus of this role is to maintain and strengthen the relationships between the company...

Highstreet Insurance & Financial Services Great Plains is hiring for an Employee Benefits Client Manager!

Who we are:

What youll be responsible for:

Provide advanced support to clients offering specialized knowledge of company insurance products and services to effectively meet client needs address complex inquiries and helping drive the agencys success.
Maximizing retention by delivering exceptional client experience fostering strong relationships and consistently exceeding expectations.
Independently manage designated accounts through client consultations preparing renewals and providing coverage recommendations to ensure optimal coverage. Ensure all customer complaints are resolved promptly.
Actively solicit new business prospects by seeking referrals from existing clients and following up using appropriate databases and automation systems and helping drive the agencys growth.
Maintain comprehensive records of all transactions related to policies such as premium payments claims settlements customer complaints and any amendments.
Contribute to the overall success of the team by supporting the branchs operational flow and SOPS including arranging for the issuance of new policies and cancellation of old ones ensuring seamless transitions for clients.
Collaborate by offering feedback on product enhancements process improvements and service recommendations to continuously improve the client experience. May assist in training and mentoring Client Specialists providing orientation guidance and possibly serve as a project lead to improve team efficiency and development.
Engage in education opportunities and continue to maintain and grow in-depth knowledge of company insurance products and services to effectively address client needs.
Manage and mentor Employee Benefits Client Specialists.

Qualifications: