Principal Product Manager, Revenue Systems

About Gusto

At Gusto were on a mission to grow the small business economy. We handle the hard stufflike payroll health insurance 401(k)s and HRso owners can focus on their craft and customers. With teams in Denver San Francisco and New York were proud to support more than 400000 small businesses across the country and were building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy.

By the Numbers:

• Named #1 best software for small business of 2024 by G2
• 2700 employees in the United States Canada Mexico and Turkiye and growing
• Over $500M in annual revenue
• The SMB market is large (and growing!) with huge opportunities for Gusto to make an incredible impact for SMBs
• There are 6.2M employers in the US 98% have fewer than 100 employees ⁽¹⁾
• 550000 new businesses are created each year in the US ⁽¹⁾

What Product Management is like at Gusto:

• Were looking for high-autonomy entrepreneurial Product Managers to come build high-impact solutions for small businesses and their employees. We believe in high-ownership Product Managers who operate like business owners - owning an entire roadmap end to end and shipping product all the way from strategy through to the nitty gritty details (some describe this kind of role as a GM type role).
• Our Product team is lean which means youll have a high degree of impact and ownership.
• Were here to serve small and medium businesses. Gusto has a strong mission-driven culture and we care deeply about lifting up these business owners.

About the Team:

The Revenue Systems team is responsible for the system that determines the who what and when of revenue communications with our customers - including product sales and lifecycle communications. This involves building out Gustos audience management and decisioning systems that together are responsible for managing the actions across all revenue channels.

Heres what youll do day-to-day:

• Ownership: Revenue system of the systems that manage revenue communications to customers including revenue focused in-product communications sales calls and lifecycle communications
• For the above purposes inclusive of content management (CMS tools such as Contentful) audience creation (CDP tools such as HighTouch) and decisioning systems (orchestration level tools such as Marketo and Iterable as well as AI based digital decisioning automation)
• North Star: Contribute to achievement of the entirety of the company revenue goal. Revenue systems are expected to contribute to appropriately a 10-20% lift in aggregate incremental revenue contribution in any year
• Collaborate: You will collaboratively partner with the following teams: Growth (Biztech Expansion Leads Onboarding Activation) Marketing (Lifecycle and Sales (Revenue ops)

Heres what were looking for:

• 8 years of direct product management with revenue systems experience
• Direct experience with eventing & instrumentation data warehouse configuration CDP CMS and orchestration tools
• Experience integrating applied AI technologies into revenue systems
• Deep technical familiarity with revenue system stack
• Both product and technical sensibilities with respect to infrastructure development for revenue attainment
• Ability to envision a large complex system and systematically execute against that roadmap

If you dont think you meet all of the criteria above but still are interested in the job please apply. Nobody checks every box and were looking for someone excited to join the team.

Our cash compensation amount for this role is $179000/yr to $224000/yr in Denver & most major metro locations and $210000/yr to $263000/yr for San Francisco Seattle & New York. Final offer amounts are determined by multiple factors including candidate location experience and expertise and may vary from the amounts listed above.

Where do PMs at Gusto work

We have offices in Denver San Francisco and New York and have remote team members across the US and Canada. We are also actively hiring for the following hubs: Toronto Canada Los Angeles CA and Seattle WA. Our open roles will specify on the careers page and in the job description where the position is eligible for work.

⁽¹⁾ Business Applications with Planned Wages ()

Gusto has physical office spaces in Denver San Francisco and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles Gustos subsidiary whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office a secure reliable and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds not just because its the right thing to do but because it makes our company stronger. If you share our values and our enthusiasm for small businesses you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race color religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories consistent with applicable federal state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey please fill out this form and a member of our team will get in touch with you.

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