IT Analyst hybrid
IT Analyst hybrid
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Job Description
Our client an Am Law 50 law firm is seeking an IT Analyst to provide frontline technology support and solutions across the firm. This role is responsible for daily IT operations supporting meeting and event technologies assisting with hardware/software needs and contributing to firmwide IT projects and initiatives. The IT Analyst will play a key role in ensuring seamless technology operations user satisfaction and adherence to information security best practices.
Key Responsibilities
Serve as the first point of contact for IT support requests delivering timely high-quality solutions for software hardware and networking issues.
Support and facilitate meeting technologies including video conferencing presentations client meetings and special events.
Provide on-site and remote end-user support; escalate and resolve issues in coordination with IT teams.
Install configure and maintain firm-standard software and hardware.
Maintain office computers printers and IT asset inventory.
Manage service requests in the firms ticketing system (ServiceNow) ensuring accurate lifecycle tracking and communication with end users.
Support mobile technologies (iOS iPadOS) and remote access tools (Citrix VPN).
Collaborate with firmwide IT groups to support planned maintenance outages and project deployments.
Promote data security policies and best practices while maintaining compliance with firmwide information security requirements.
Participate in IT projects user training and adoption of new technologies.
Proficiencies
Strong knowledge of Microsoft Operating Systems Office Suite Teams and ServiceNow.
Experience with networking technologies cabling and data communication devices.
Proficiency in document management systems (iManage/Work 10).
Familiarity with remote access tools (Citrix VPN) and mobile platforms.
Knowledge of data security practices and project management.
Qualifications
Associates or Bachelors degree preferred or equivalent work experience.
3 years providing customer-facing IT support including hardware software and networking technologies.
3 years of LAN WAN and network systems support and management.
3 years configuring installing and maintaining client operating systems and related devices.
Prior experience in a law firm environment is required.
Job longevity and strong communications are required.
THis position is non-exempt (overtime eligible)
full benefits & bonus eligible
Employment Type
Full Time
