Patient Services Representative Twin Cities Orthopedics

The Patient Services Representative is responsible for patient registration and check-in as well as clinical support duties.

This is a part-time role (FTE .4) every Tuesday 4:00 PM - 8:00 PM and every other Saturday 8:00 AM- 8:00 PM out of our Burnsville UC location.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health) a group of local medical practices owned and led by its physicians on a mission to give patients more control over their healthcare.

Essential Functions:

• Greet and register patients; collect co-payments pre-payments insurance information and photo ID
• Verify and document insurance information as defined by current business practices
• Accurate and timely scheduling of new and existing patients in the current practice management system
• Communicate all pertinent information to patients including appointment information directions check-in times referral information and copayments
• Chart preparation and management
• Maintain a working knowledge of health care plan requirements and health plan networks
• Maintain timely communication with patients families and staff
• Rotation of Switchboard Operator duties which include accepting handling and transferring calls coordination of interpreters for clinic appointments and coordination of patient referrals
• Any and all other duties as assigned

Education and Experience Requirements:

• High School diploma/GED or equivalent
• Proficient in Microsoft Word Outlook and Excel
• Customer Service experience required
• Administrative or Medical Office experience preferred

Benefits & Compensation:

• Actual starting pay will vary based on education skills and experience.
• A $1500.00 sign-on bonus will be offered payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the sign-on bonus.
• We offer a comprehensive Medical Dental & Vision Plan Maternity Bundle 401K with Profit Sharing Tuition Reimbursement Gym & Car Rental Discounts - to learn more clickâhere.

Essential Requirements:

Ability to:

• Comply with company policies procedures practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations (e.g. HIPAA Stark OSHA employment laws etc.)
• Demonstrate prompt and reliable attendance
• Work in the clinic during business hours
• Travel independently throughout the clinic (which may include movement from floor to floor); frequent bending lifting standing stooping or sitting for long periods of time may be required
• Work at an efficient and productive pace handle interruptions appropriately and meet deadlines
• Communicate and interact in a respectful and professional manner
• Prioritize workload while being flexible to meet the expectations of the daily operations
• Apply principles of logical thinking to define problems establish facts and draw valid conclusions
• Understand and execute a variety of instructions
• Effectively operate equipment and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations if required

Performance Expectations i-Healths Core Values:

• Integrity- Do the right thing and take responsibility for what you do and say
• Service - Consistently contribute to deliver an exceptional experience
• Quality - Act with high purpose committed effort and skillful execution to exceed expectations
• Innovation- Identify progressive solutions that improve service teamwork efficiency and/or effectiveness
• Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

• Clinic setting

Notes:

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program please click here: position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.

Required Experience:

Unclear Seniority