Sr Manager, Application Support
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Calling all innovators find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
Sr Manager Application SupportProduction Support Engineer will in collaboration with a multidisciplinary Production Support team be responsible for the deployment monitoring troubleshooting automating and maintenance of critical enterprise application platforms in production.
Roles:
- Have strong troubleshooting skills and leads the path to root cause identification; makes recommendations for long-term resolution of problems across platform.
- Involve in various change deployments for application enhancements/to fix issues reported by downstream or end users.
- Support in resolution of incidents and problems within the team. Assisting with the resolution of complex incidents. Ensuring that the right problem-solving techniques and processes are applied.
- Recommends strategies for process and monitoring improvement.
- Performs deep dive application review and provide feedback to enhance the quality of application code artifacts.
Candidate requirements
15 years total engineering production support and administration or similar experience.
- Solid experience as application production support Engineer and Team management in a 24x7 uptime environment including automation experience with configuration management tools.
- Extensive experience administration multiple technologies but not limited to Pivotal cloud Foundry (PCF) AWSAzureOpenshift WebSphere Products Apache JBoss/Wildfly Tomcat IBM Http server WebLogic
- Hands on scripting experience using ansibleshell python scripting languages to automate software builds config management.
- Strong working knowledge of SQL DB2 and Oracle databases.
- Knowledge on Mongo DB /Yugabyte additional preference
- Knowledge on Monitoring tools Dynatrace Splunk
- Understanding network topologies and common network protocols and services (DNS HTTP(S) SSH FTP SMTP).
- Experience with Java development (Java/Struts Spring Framework JS Technologies and etc.).
- Strong Knowledge of Cloud Technology concepts topologies and service models (PaaS AWS).
- Containerization Docker/Kubernetes
- Experience with implementing micro services architecture and build/deploy automated scalable and maintainable infrastructure.
- Experienced in runtime build and deployment technologies and state-of-the-art project tools: CI/CD GIT Maven Eclipse JIRA and Confluence.
- Ability to analyze the load test results and recommend the appropriate tuning measurements.
- Strong understanding of different operating systems like RedHat Linux windows AIX SUSE Linux.
- Strong knowledge in reading Java dumps system cores and TCP dumps to troubleshoot issues.
- Bachelors degree or technical degree or equivalent work experience
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).
Our commitment to Diversity and Inclusion:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Required Experience:
Manager
Key Skills
- Computer Hardware
- Inventory Control
- Developmental Disabilities Experience
- Management Experience
- Mobile Devices
- Remote Access Software
- Team Management
- Operating Systems
- Supervising Experience
- Technical Support
- Phone Etiquette
- Application Support
About Company
Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
