IT Associate IV

Gwinnett County, GA - USA

Yearly Salary: $ 69362 - 114447

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Class Summary

Job Description
The Clerk of Court Office isseekinga dedicated and customer-focused professional to join our Courts Technical Services Division (CTS)a high-performing team that plays a vital role in supporting the operations of the Clerks Office which serves the Superior State Juvenile and Magistrate Courts of Gwinnett County.

This position offers a unique opportunity to combine technicalexpertisewith exceptional customer service. As part of CTSyoullnot only provide advanced troubleshooting for IT systemsincluding networking applications and peripheralsbut also contribute to the seamless operation of the courts case management and property records management systems.Youllcollaborate closely with Gwinnett Countys Department of Information Technology Services to resolve issues implement upgrades and ensure the continued reliability of our systems.

Beyond technical skills we are looking for a team player who thrives in a collaborative environment and is committed to helping both colleagues and court users succeed.Strong communicationand customer service skills are essential as this role is about more than solvingproblemsitsabout creating positive experiences for those we serve.

Grade
The grade for this position is C431. Salary will be based on qualifications and experience.

Effective 4/11/2023 this position is eligible for the Employee Referral Program.

Minimum Qualifications

BachelorsDegreeinInformationSystems/DataScience/Analyticsorrelatedfield
Five (5)years of progressivelyresponsibleserver and/or desktop administration experience in a large-scale Information Technologyenvironment
- An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered.
ValidDriversLicense
EligibletobesworninasaDeputyClerk

Preferred Qualifications in addition to the above minimum qualifications

Experience withOdyssey and/or Enterprise Justiceorsimilarcasemanagementsystem
Experience withTeamDynamixor similar service ticket management system
Excellentverbalwrittenandpresentationskills
Strongproblem-solvingskillscriticalthinkingexcellentanalyticalability
Basic server (Win2011andup)desktop peripheral andnetworking knowledgeto beableto work support tickets as needed
Windows11administrationinaServer2016andhigherenvironment
ActiveDirectory
MSOne Driveorsimilarcloudenvironment
Virtualmeetingsystems(MSTeamsWebExZoom)
ExperienceinITassetmanagement

For information related to position-specific essential duties knowledge and skills and physical requirements please clickhere.

Note:The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.

For more information about this department please click here.

Additional Information

About Gwinnett County

Welcome to Gwinnett County Government

Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits a wellness program professional development opportunities career advancement and more

Careers with impact

Gwinnett County sets the standard as a dynamic vibrant community where all people can enjoy economic opportunities safe neighborhoods plentiful greenspace and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff residents and stakeholders remain vibrantly connected.

Exceptional benefits

Working for Gwinnett County comes with exceptional benefits including health coverage a robust wellness program (Spouses can participate too!) onsite employee wellness center longevity pay tuition reimbursement and more. The value of Gwinnett County benefits can be up to 49 percent of an individuals total compensation.

World-class community

More than a million residents make up Gwinnetts diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.

Gwinnett County is an award-winning employer!

Atlantas Healthiest Employer by Atlanta Business Chronicle
Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission
Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more!

Vision
Gwinnett is the preferred community where everyone thrives!

Mission
Gwinnett proudly supports our vibrantly connected community by delivering superior services.

Values
Integrity: We believe in being honest building trust and having strong moral principles.
Accountability: We believe in stewardship transparency and sustainability.
Equity: We believe in fairness and respect for all.
Inclusivity: We believe in engaging embracing and unifying our communities.
Innovation: We believe in continual adaptation of technology process and experience.

Hiring Process
Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process please click the links below:

Hiring Process
FAQs

Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer we prohibit discrimination on the basis of genetic information (including sex) race color national origin (including ancestry) gender (identity and expression) sexual orientation age marital status familial status (including pregnancy) disability military or veteran status religion political affiliation immigration status homeless status or any other category protected by law.

: Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application interview or testing process contact Human Resources at 770.822.7915 or This email is only for accommodation requests; for questions related to job postings use

Required Experience:

Class SummaryJob DescriptionThe Clerk of Court Office isseekinga dedicated and customer-focused professional to join our Courts Technical Services Division (CTS)a high-performing team that plays a vital role in supporting the operations of the Clerks Office which serves the Superior State Juvenile a...