Customer Service Representative 2 – UHealth SoLé Mia
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Job Location:
North Miami, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Current Employees:
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The University of Miami UHealth at SoLé Mia opening September 2025 will bring high-quality academic medicine to North Miami Aventura and surrounding communities.
Our expert team of physicians and staff will represent a wide range of specialties including NCIdesignated Sylvester Comprehensive Cancer Center and Bascom Palmer Eye Institute the number one eye hospital in the nation. UHealth at SoLé Mia will also deliver the latest in urologic treatments from the renowned Desai Sethi Urology Institute as well as top-notch care from UHealths nationally ranked neurology and neurosurgery programs.
The University of Miami UHealth department of Patient Access at SoLé Mia has an exciting opportunity for a Customer Service Representative 2.
CORE JOB SUMMARY
The Customer Service Representative 2 (H) receives reviews and addresses a variety of inquiries including complaints requests for information and/or service etc. and follows up on customer/patient concerns via face-to-face email fax telephone and/or regular mail.
CORE RESPONSIBILITIES
- Receives addresses and responds to general inquiries requests for service/support and/or complaints.
- Researches all inquiries to address any issues or concerns. Refers concerns to other service areas/departments for follow-up as needed.
- Resolves routine and basic problems and communicates solutions or requested information to the customer or patient. Verifies that appropriate changes/resolutions have been finalized.
- Keeps records of customer interactions recording details of inquiries complaints comments and final resolution in the applicable database.
- Escalates and refers unresolved customer grievances to department leadership for further review as necessary.
- Reviews and processes confidential information with discretion.
- Adheres to University and unit-level policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
- High School diploma or equivalent
- Minimum 2 years of relevant experience
Knowledge Skills and Attitudes:
- Ability to communicate effectively in both oral and written form.
- Ability to recognize analyze and solve a variety of problems.
- Ability to process and handle confidential information with discretion.
- Ability to work evening nights and weekends as necessary.
- Proficiency in computer software (i.e. Microsoft Office).
Any appropriate combination of relevant education experience and/or certifications may be considered.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical dental tuition remission and more.
UHealth-University of Miami Health System South Floridas only university-based health system provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center we are proud to serve South Florida Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching research and patient care. Were the challenge youve been looking for.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.
Job Status:
Full timeEmployee Type:
StaffPay Grade:
H3Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
