Job Title: User Support Specialist-Expert (Onsite) Location: Raleigh NC Duration: 12 Month
Job Description:
General on-site IT support for the Fayetteville Regional Office This is advanced work in providing consultation support and/or training for technology-based systems.
Employees may provide support of hardware applications operating systems and networking.
This function requires an in-depth understanding of a wide variety of technologies to effectively support end-users and provide guidance to others.
Skills:
Skill
Required/Desired
Amount
of Experience
Broad knowledge and skills from a range of technologies to address work assignments.
3
Years
General knowledge of IT security principles
3
Years
General knowledge of Microsoft OS and general productivity tools; MS Office SharePoint OneDrive OneNote Power BI and other general applications
3
Years
Skilled customer service professional
3
Years
Skilled IT consultant with ability to solve and/or prevent technical problems.
3
Years
Ability to independently resolve routine and non-routine issues on software and/or hardware.
3
Years
Ability to organize and follow complex and/or detailed technical procedures.
3
Years
Ability to solve unexpected problems associated with projects and daily work.
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