Collection Services Agent Level III
Collection Services Agent Level III
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$ 52659 - 68027
1 Vacancy
Job Description
The Position
This is a continuous filing exam. Next filing cut-offs are at 5:00 pm on:
9/29/25 10/14/25 10/27/25 (final)
Level I - $4388.28 - $5333.08/month
Level II - $4663.17 - $5668.92/month
Collection Services Agents Level I/II serve the residents of Sacramento County by assuring the fair and accurate collection of debt owed to County Departments and others. Incumbents engage in the identification of debts owed assessment of debtor ability to pay negotiation of repayment plans pursuit of legal enforcement measures and tracking of actual collection results.Examples of Knowledge and Abilities
Knowledge of
- Specific procedures rules regulations and laws governing collection of debts and enforcement of debt collection
- California statutes concerning the collection of delinquent accounts and legal actions that may be required such as Small Claims Court actions real property liens wage garnishments
- Interviewing techniques which allow full collecting of information while maintaining the dignity of the debtor
- Computer systems used in the collection of debts
- Arithmetic calculations
- Work well in a team environment with shared goals
- Learn a wide variety of collection types and procedures
- Flexibly yet forcefully negotiate with debtors
- Think rapidly while properly and accurately collecting debts
- Effectively manage workload based upon organizational and team goals and priorities
- Train others in various aspects of collections
- Communicate clearly verbally and in writing in English at a level necessary for satisfactory job performance
- Effectively contribute to the Countys and Departments goals and objectives
- Deal courteously with the public sometimes under very emotionally trying conditions
- Audit construct and adjust financial records
- Perform skip-tracing functions
- Use tact and courtesy in working with the general public and representatives of other agencies
- Analyze and evaluate statements and information draw logical conclusions and make decisions
- Establish extended payment contracts
- Interpret understand apply and explain rules procedures and policies
- Make individual decisions as to the most effective legal actions that may be applied to individual cases
- Prepare and file legal documents with the court
- Appear in court as a representative of the County in various types of forced collection actions interview effectively research and analyze options and make appropriate decisions at a level commensurate with the complexity or difficulty of the account
Employment Qualifications
Minimum Qualifications
Collection Services Agent (Level II)
Either:
1. Two years of full time paid experience in any combination interviewing debtors and collecting debts for either a collections agency an employer who does not use a collections agency or a federal state or county government.
Or:
2. One year as a Collections Services Agent Level I within the County of Sacramento.
Collection Services Agent (Level I)
Either:
1. One year of full time paid experience interviewing debtors and collecting debts for either a collections agency or an employer who does not use a collections agency.
Or:
2. The full time equivalent of nine months experience in the Sacramento County class of Collection Services Aide.
Or:
3. Two years of journey level clerical experience within the Division of Revenue Recovery or other Sacramento County debt collections program.
Note: Initial appointments to this class and advancement are at the discretion of the appointing authority provided that minimum qualifications are met.
Note: If the word experience is referenced in the minimum qualifications it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated (173.6 hour 21.7 daysone work month) to meet the total experience requirements.
Special Requirements
Special Skills: Some positions in this class may additionally require the ability to communicate fluently in a language other than English. When required these special skills may be used in performing such tasks as the following:
1. Interprets and explains the meaning of laws rules and regulations in a language other than English.
2. Conducts interviews in a language other than standard English and translates information obtained into English.
3. Acts as a special consultant to other staff to help interpret the needs and problems of individuals of different languages and cultural backgrounds.
4. Assists staff in revenue collections by giving advice and information on problems involving relationships with clients and staff of different languages and cultural backgrounds.
5. Assists other Collection Services Agents and Criminal Investigators by using applicable special skills to help them with the differences of the English language patterns used in different cultural communities or by translating interpreting or otherwise using language skills.
The Sacramento County Civil Service Commission approved the use of selective certification for special skills for this class on October 22 1987.
Criminal History and Background Check: Applicants must pass a criminal history and background check that may include contact of prior employers and/or personal references. Applicants will be fingerprinted for purposes of search of local state and national fingerprint files to disclose any criminal record. A classifiable set of fingerprints shall be furnished to the Department of Justice and to the Federal Bureau of Investigations. Additionally an individual who currently has or has had in the past an account with the Sacramento County Sacramento County Division of Revenue Recovery may be disqualified from employment as a Collection Services Agent Level I/II.
Probationary Period
The probationary period for this classification istwelve (12)months.
Note: The probationary period for Collection Services Agent Level I/Level II may be served fully at either level; or at both levels in any combination totaling 12 months providing that the minimum qualifications are met for advancement to Level II.Application and Testing Information
APPLICATION
Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Clickhereto apply.
County of Sacramento
Department of Personnel Services
Employment Services Division
700 H Street Room 4667
Sacramento CA 95814
Phone ; 7-1-1 California Relay Service
Inter-Office Mail Code: 09-4667
- Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date.
- Employment Services is not responsible for any issues or delays caused by an applicants computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
- Your application should highlight all relevant education training and experience and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date.
- Application information must be current concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.
- A resume may be included with your application however it will not substitute for the information requested on the application.
SUPPLEMENTAL QUESTIONNAIRE
Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked Supplemental Questions. Please be descriptive in your response.
Note:Responses of See Resume or See Application or copy and paste of work experience are not qualifying responses and will not be considered.
- Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicants computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
- The supplemental questions are designed to elicit specific information regarding a candidates experience education and training. Responses should be consistent with the information on your application and are subject to verification.
- Please provide place of employment pertinent dates and concise descriptive and detailed information for each question.
- If a job included responsibilities applicable to several questions separate the different functions of the job to answer all the questions completely.
- Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question.
- If you have no experience write no experience for the appropriate question.
- For many individuals it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted.
- If the Supplemental Questionnaire is used in the Formula Rate exam failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire the candidates application and/or attachments will not be reviewed therefore a candidates responses to the questions should be accurate thorough detailed and complete.
FORMULA RATE EXAMINATION (Weighted 100%)
All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination.
This examination will evaluate the relevance level recency progression and quality of candidates education training and experience. The candidates application or other materials will not be included in this examination. Therefore the candidates responses to the supplemental questionnaire should be thorough detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job.
All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.
FREQUENTLY ASKED QUESTIONS
Clickherefor Frequently Asked Questions (FAQs)
For information regarding County jobs:
Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives backgrounds abilities and diverse dimensions of our employees and residents. Through transparency courage innovation and trust we are committed to advance equity and transformational change.
We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process please contact our Disability Compliance Office at or CA Relay 711.For more information visit: Reasonable Accommodation Requests - Job Applicant Instructions
Required Experience:
Unclear Seniority
Employment Type
Full-Time
