Premier Resident Engineer Japan,Tokyo-Principal Field Service Support Engineer

Tokyo - Japan

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Over 50000 customers globally trust our end-to-end cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year no provider is better positioned to deliver scalable outcomes than Extreme.

Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences not in spite of them.

Become part of Something big with Extreme! As a global networking leader learn why theres no better time to join the Extreme team.

We believe in walking the walk of our strong core values which enable us to advance successfully together. Diversity and inclusion are vital parts of our values and beliefs and were proud to foster an environment where every Extreme employee can thrive.

Become part of Something big with Extreme! As a global networking leader learn why theres no better time to join the Extreme team.

Premier service Resident Engineer (PRE) is a designated resource to provide service and support for Extreme Networks products and solutions.

Premier Resident Engineer Role:

The Extreme Premier Resident Engineer (PRE) will work within a customer team of highly skilled and experienced engineers to support a full-time resident engineer position in Japan. area. The PRE role requires a broad range of technical troubleshooting and planning skills as well as excellent customer communication skills. The PRE is considered a trusted advisor for the customer during the engagement. The PREs role is to provide a high-quality implementation of all areas of the Extreme Network product suites by ensuring that all networking implementations meet the customers functional requirements.

Extreme Networks provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status pregnancy genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Responsibility:

Provide full time technical Design Deployment and support for designated customers.

Responsible as technical lead and trusted advisor to the customer.

Participate in meetings with customer to ensure proper prioritization of scheduled activities.

Support resolving L2/3 Switch SD-WAN product issues in the customer site including onsite troubleshooting.

Use troubleshooting skills to perform lab replications research more difficult problems test engineering provided fixes to ensure the solution resolves the customer problem.

Ability to manage a high work volume with time bound constraints.

Analyzes problems and identifies solutions by utilizing databases of existing issues debugging tools and simple or moderate lab simulations.

Escalate and collaborate with Extreme Global Technical Assistance Center(GTAC) to see the problem through to resolution

Provide product training to the customer.

Bug scrub report creation and explanation to the customer.

Vulnerability report creation and explanation to the customer.

Responsible as a liaison between sales PLM Engineering GTAC (as required) and customer during all phases of implementation and production phases of the network.

Work with Extreme partners and sales staff to implement Extreme solutions and provide knowledge transfer as required for the defined solution.

Must maintain excellent knowledge on all Extreme product suites:

Requirements:

Fluent Japanese

In-depth knowledge of any of the following networking technologies:

Switching/Routing

SD-WAN

Expert in networking technologies with industry and regional knowledge and experience. (5 or more years experience)

Follow Extreme Premier Services PDIO (Plan/Design/Implement/Operate) implementation methodology. Plans to include high-level architecture diagrams functional capabilities highlight customer prerequisites configurations and track deliverable dates and timelines for a production implementation. Define UAT and Functional Validation criteria within a MOP (Method of Procedure) document.

Must have strong skills inDesigntroubleshooting and problem resolution in a network environment using above network product.

Best to have a BS Degree in Computer Science or related field or equivalent work experience.

Best to have Network Certifications desired (i.e. CCNA CISSP CCIE CWTS/CWNA etc.)

Organisation and time management skills - must be able to handle multiple issues in an organised manner

Self-motivated and have the ability to work with minimal supervision

Experience with Extreme Network products and solutions is a plus

Native or business-level English and Japanese is a plus

Extreme Networks Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning artificial intelligence analytics and automation. Over 50000 customers globally trust our end-to-end cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information visit Extremes websiteor follow us on Twitter LinkedIn and Facebook.

We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values no employee or applicant will face discrimination/harassment based on: race color ancestry national origin religion age gender marital domestic partner status sexual orientation gender identity disability status or veteran status. Above and beyond discrimination/harassment based on protected categories Extreme Networks also strives to prevent other subtler forms of inappropriate behavior (e.g. stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden barriers to success have no place at Extreme Networks.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Staff IC