Account Manager

About JETNET

At JETNET we pride ourselves on being an aviation intelligence organization that values Integrity Quality Collaboration and Customer Focus. Our mission is to collect aviation data globally and make it easily accessible usable and valuable across every segment in aviation. JETNETs data blending process involves a combination of powerful data ingestion automation finely tuned algorithms machine learning and meticulous human curation. Our team affectionately known as Jetnetters spans across the United States Canada and Europe. We work hard but we also know how to have funjust ask about our legendary summer Cornhole/Bean Bag Toss competition its a thing!! Our Utica NY corporate office is nestled in a beautiful historic building providing a unique and inspiring work environment.

Position Summary:

The Account Manager is responsible for the onboarding retention and growth of existing customers. This role plays a critical part in achieving top-line revenue growth by executing a proactive lifecycle strategy for a portfolio of small-business mid-market and enterprise clients. The Account Manager will be measured against key performance indicators including retention rate client revenue growth and share of customer wallet.

The Account Manager will manage client relationships ensuring high levels of customer satisfaction. This role involves prospecting within existing customer accounts to expand relationships and build new solution pipelines. The ideal candidate must effectively articulate the value of JETNETs core and non-core solutions while aligning customer needs with JETNETs data solutions. A startup/entrepreneurial mindset is essential for success in this role.

Key Responsibilities:

• Onboard new clients ensuring a thorough understanding of their critical business goals.
• Actively manage business relationships with JETNET clients ensuring customer satisfaction and engagement.
• Maintain and grow core JETNET revenue by aligning solutions with client needs and usage.
• Monitor and communicate account portfolio risks working closely with sales leadership to develop risk mitigation strategies.
• Identify expansion opportunities and work independently or with product specialists to sell the full suite of JETNET products.
• Follow a standardized renewal and sales process.
• Oversee forecasting pipeline management and target market development.
• Collaborate with Customer Success Sales Marketing Research Product and Finance teams to provide client insights and serve as the voice of the customer.
• Attend all product training sessions and maintain a deep understanding of JETNETs offerings.
• Represent JETNET at trade shows symposiums trainings and customer meetings as needed.
• Actively participate in product-related discussions and contribute valuable customer insights.
• Perform other duties as assigned.

What Were Looking For:

• Experience using sales technology tools (e.g. Pendo Salesforce and other future tech stack investments).
• Strong written and verbal communication skills.
• Working knowledge of Salesforce CRM.
• Strong business process acumen critical thinking skills and active listening abilities.
• Ability to multitask in a fast-paced environment.

Qualifications:

• 2-4 years of sales experience preferably in Account Management or Customer Success.
• Bachelors degree in business marketing aviation business management or a related field.

Location:

Remote in the following US States: New York Massachusetts Florida Texas Oklahoma Colorado Pennsylvania Oregon Michigan Maine New Hampshire New Jersey Tennessee

Additional Information:

The successful applicant will be required to provide proof of legal eligibility to work in the United States of America.

Why Join Us

At JETNET youll be part of an innovative company at the forefront of aviation data solutions with a stellar reputation in the industry.

Benefits That Support Your Well-Being:

Remote Work Flexibility: Enjoy a balanced work-life arrangement with remote flexibility empowering you to deliver your best work from anywhere.

Comprehensive Paid Time Off: We understand the value of rest and recharge so we offer competitive PTO to support a healthy work-life balance.

Comprehensive Benefits Coverage: With health dental and vision benefits we prioritize your well-being so you can focus on making an impact.

Ready to take flight with us Apply today and become a part of the JETNET Team!

JETNET is an Equal Opportunity Employer committed to fostering diversity and inclusion. We do not discriminate based on race color religion gender sexual orientation gender identity national origin age disability veteran status or any other protected status under federal state or local law. We take affirmative action to ensure equal opportunity in all employment decisions.

If you need a reasonable accommodation for any part of the application or hiring process due to a disability please contact us at We will work with you to provide the necessary support to ensure equal access to employment opportunities.

Required Experience:

Manager