Customer Success Manager Spanish
Customer Success Manager Spanish
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Job Description
About Drip Capital
We are a US-based fintech company revolutionizing global trade for SMEs. At Drip Capital were redefining the future of trade finance and facilitation empowering small and medium-sized enterprises (SMEs) to scale internationally with ease.
With the global SME trade market exceeding $5 trillion our mission is to provide businesses in emerging markets with seamless access to capitaleliminating red tape and outdated processes. By leveraging cutting-edge technology we make trade finance fast efficient and hassle-free. Beyond financing we simplify trade and sourcing helping SMEs navigate global markets effortlessly.
Headquartered in Palo Alto California with offices in India Drip Capital is strategically positioned to meet the evolving needs of SMEs in emerging markets.
Backed by top investorsincluding Accel Peak XV Wing VC Sequoia India Y Combinator GMO SMBC Japan Barclays and IFCDrip has facilitated over $7 billion in trade across 10000 buyers and sellers. As we continue to grow we remain committed to transforming global trade for SMEs worldwide.
Role: Customer Success Manager
Shift Timings : 6pm - 3pm
Role Summary:
- Build and nurture relationships with CXO-level stakeholders (CEO/CFO) across SME clients.
- Serve as the key point of contact for multiple client accounts across their lifecycle.
- Grow wallet share from existing customers and deliver a measurable % of revenue growth month-on-month.
- Provide excellent customer service as the main point of contact
- Address complex customer queries related to Trade Finance and Drips product offerings.
Required Experience:
Manager
Employment Type
Full-Time
