Associate, Support Operations

The focus of this role will be to help users in the office with all things technology related. At the very start of the process of helping new hires through the onboarding process to regular maintenance and troubleshooting of all technology related issues (Computer docking station headset monitor mobile devices and wifi connectivity) working with US-based support teams to understand ongoing issues to support local users and finally helping to offboard users by collecting assets for appropriate disposal or reuse. Heavy focus on laptop and mobile device support for a mix of Windows and Apple laptops and Apple mobile devices.

Responsibilities:

• Provide support for a fast growing group of team members in multiple divisions

• Heavy focus on laptop support with an even mix of Windows PCs Macs and Mobile Devices.

• Top notch customer focused support

• Excellent written and verbal communication skills

• Engaged in cross-train efforts amongst peers where applicable

• Contribute to site level operational readiness process improvements

• Effectively manages up as needed

• Self-aware of gaps in skills works to improve

• Frequent collaboration with site lead acting as back-up when delegated to

• Cross platform collaboration with immediate peers

Basic Qualifications:

• Bachelors Degree

• Intermediate-Advanced English fluency

• At least 1 year of experience in remote administration and end user support.

• At least 1 year of experience with Windows 10 or earlier operating systems.

• At least 1 year of experience with ticketing and traffic reporting tools(Zendesk HPSM ServiceNow).

• At least 6 months of experience with Google suite applications.

• At least 1 year of experience with macOS (High Sierra).

Preferred Qualifications:

• 1 years of experience with defining implementing and leveraging process (change incident problem) management functions.

• Apple certification(s).

• 1 years of experience with virtualization technologies to include VMWare tools (Fusion ESX).

• 1 years of macOS Server administration experience.

• 1 years of experience with Active Directory.

• 1 years of macOS Server administration experience.

• 1 years of experience with platform management and integration to include JAMF Casper Suite or SCCM

• 1 years of experience with productivity tools running on Macs to include MS Office Lync or Skype

• 1 years of experience with Mac experience supporting 100 end users

• 1 years of experience with image deployment software and system testing and encryption and security tools (McAfee) on Windows and macOS

Capital One will only consider candidates that are Mexico citizens or permanent residents.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe any position posted in the Philippines is for Capital One Service Corp (COPSSC) and any position posted in Mexico is for Capital One Technology Labs Mexico.