Events Operations Manager
Events Operations Manager
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Job Description
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS! There is a saying in Glasgow The People Make Glasgow and at Hilton Glasgow it is the team that makes it great. We support you we encourage you we work together we are passionate about the Hotel and Guest experience and this is what keeps us here!
A WORLD OF REWARDS
Annual Salary up-to 39000 per annum
Free and healthy meals when on duty
Grow your Career
Personal Development programmes designed to support you at every step of your career
A chance to make a difference through our Corporate Responsibility programmes Find out what and how we are doing ()
Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
High street discounts: with Perks at Work
Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
Discounted dental and health cover
Free Parking (depending on availability)
Discounted Taxi when public transports stop running
Guest Experience Day after successfully passing probation
Modern and inclusive Team Members areas
As an Conferenceand Events Operations Manager you are responsible for managing all aspects of Conference and Banqueting operations to deliver an excellent Guest and Member experience. A Conference and Events Operations Manager will also be required to optimise sales and provide leadership to the team to ensure department targets are met. Specifically you will be responsible for performing the following tasks to the highest standards:
- Manage all Conference and Banqueting operations
- Maintain exceptional levels of customer service
- Ensure compliance of brand standards
- Evaluate guest satisfaction levels with a focus on continuous improvement
- Aware of trends and propose ideas to build the range and quality of Conference and Banquet
- Optimise sales and contain costs identifying any areas for action
- Set achievable budgets and other short- and long-term functional goals
- Provide effective leadership to the Conference and Banquet teams to ensure targets are met and exceeded both for the hotel and individual development
What are we looking for
High-Profile Ballroom Venue with cutting-edge AV technology and multiple bars. Repeat VIP events with large attendee numbers. Previous experience in high-volume venues is essential. Supervisory-level applicants will not be considered due to the scale of operations.
This role involves late nights weekends and unsociable hours overseeing a team of over 100 variable staff members with up to 50 for standard-sized events. Candidates must demonstrate:
- Excellent planning and organizational skills
- Strong interpersonal and leadership abilities
- In-depth knowledge of banqueting food service
- Proven experience in high-volume bar operations
EVERY JOB MAKES THE STAY.
At Hilton It Matters Where You Stay but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job theres an extraordinary person working to make each Stay magical. Thats why at Hilton Every Job Makes the Stay.
Find out more about all our brands and hotels -Hilton Brands Global Hospitality Company
EOE/AA/Disabled/Veterans
Required Experience:
Manager
Employment Type
Full-Time
